• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Fix for Pixel 7 video in Adobe products?

New Here ,
Jan 07, 2023 Jan 07, 2023

Copy link to clipboard

Copied

After a quick search it seems there are still known issues with Pixel 7 (Pro) video material with all Adobe products? When will this be fixed?

When I import footage (regular mp4s), all I get is strange green looking videos.

When I try to encode them with Media Encoder to Prores or whatever, there are still the exact same issues.

When I open the video with VLC everyone shows fine.

 

Please don't bother with "Premiere should be used with Prores etc", it should work with every video source. Yes, I know mp4 is not "the best" to work with, that doesn't change the fact it should be impossible in this case.

Thanks!

TOPICS
Formats , Import

Views

289

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2023 Jan 07, 2023

Copy link to clipboard

Copied

mp4 is a container. It is the codec used inside that is causing the issue. Might want to complain to Google.

Covert with Shutter Encoder.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 08, 2023 Jan 08, 2023

Copy link to clipboard

Copied

Then you always should complain to the companies giving you a camera or phone? It's Adobe's job to include every codec available on the market, especially for a mainstream product like a Pixel phone. Thanks for the shutter encoder tip.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 08, 2023 Jan 08, 2023

Copy link to clipboard

Copied

I don't expect either Premiere nor Resolve to always immediately put out a patch for every phone out there. Phones not being the most professional devices made.

 

It's hard enough to semi-keep up with all the new pro video cam formats.

 

Neil

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 08, 2023 Jan 08, 2023

Copy link to clipboard

Copied

>strange green looking videos

 

You MAY have a video driver problem

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter


nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond


If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia


AMD/ATI Driver https://www.amd.com/en/support


Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family


There are also intermittent reports that the newest driver is not always the best driver
due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version
As noted in https://community.adobe.com/t5/premiere-pro-discussions/bad-performance-with-high-end-gpu/td-p/13456...
First, the last Nvidia driver that is known stable and usable at this time is the 517.40 Studio
driver. The later ones have been a mess for many users even in Resolve. So ... go to their site,
the 'older drivers' list, and do a clean install. That may help some.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2023 Jan 09, 2023

Copy link to clipboard

Copied

Soryr, no, all drivers are updated to the latest version. And every other program is showing them correctly, so.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 09, 2023 Jan 09, 2023

Copy link to clipboard

Copied

New one is out 528. Try that one.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 16, 2023 Jan 16, 2023

Copy link to clipboard

Copied

LATEST

Not sure what graphic card drivers have to do with this issue.
Anyway, I got a temporary fix here https://community.adobe.com/t5/premiere-pro-discussions/pixel-7-pro-footage-hdr-10-bits/m-p/13306635

 

Rename from "mp4" to mpg and it works in Premiere.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines