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Fonts not staying synced

New Here ,
Nov 05, 2021 Nov 05, 2021

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Hi there,
I have a font needed for branding synced with Creative Cloud, but on a daily basis Premiere can't locate it and I have to log out of CC and log back in to re-sync it.
Any idea why this is happening this often? 
Thanks!

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Effects and Titles, Error or problem

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Sounds like a user-permission issue, which I've had in Windows occassionally.

 

First, do you use OneDrive for auto-backup of your Documents and User settings? I loaded OneDrive a few months back because someone I was working with wanted to share files via that ... thing.

 

When I updated several of my CC apps a few days later, they wouldn't actually 'sync' to my user prefs. Kept loading the defaults. I'd delete those, copy in the old, and work. Next day ... same problem.

 

Because OneDrive was controlling those folders, it wouldn't let the Adobe apps change or add anything to them. It took me several hours to finally get OneDrive OBLITERATED from my machine, and get Windows to allow me and my apps access to the User folders.

 

Neil

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Thanks Neil!
I am using a Mac with another backup service, but that's a good angle to check out.
Glad you fixed yours!
Cheers,
Colin

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