Footage from the canon Legria

[Niels_NL]

I am having problems with some clips from my new Canon video camera (Legria HF G70). Those are MVI files. When I import a clip in Premiere it only shows the first 20 frames of the clip instead of the full length. This happens not at all of the clips. Sometimes a clip has this bug and the other time it suddenly disappaers..I took the issue to Canon and they concluded as follows:

'MVI files (MVI is the wrapper or extension but with the MJPEG codec) are known to have problems playing those files in some media players, and up to an extension, some video editing software.
Therefore, we would like to ask you to contact Adobe support for this.'

I hope Adobe can solve the problem. Thanks!

[Ann Bens]

I find this hard to believe the Legira used the mjpeg codec.

According to product information, the file format is mp4.

I would guess the MVI is just part of the filename.

In Windows Explorer, turn on Show file extension.

Post screenshot of clip in MediaInfo in tree view.

[Niels_NL]

This is what it shows.

[Niels_NL]

This is what it shows.

[Niels_NL]

I made some extra screenshots to show the problem. The clips looks fine in Quicktime but just shows 23 frames in Premiere...

Does omebody know how it is possible that the clip plays completely with Quicktime, but once I import it into Premiere Pro only a fraction? Thanks!

[Ann Bens]

As I suspected they are mp4 files ( has nothing to do with mvi or mjpeg).

Put your files on a regular drive (not icloud or desktop) in a dedicated folder.

Then make a new project and import via Media Browser.

Post screenshot of clip in MediaInfo in treeview

Upload this 0786 file for testing.

[Niels_NL]

When I put the clips on my external HD (LaCie 2Big 6tb) I get the same messages when importing into Premiere Pro and then the LaCie crashes and I have to restart the iMac.

[Niels_NL]

https://www.dropbox.com/t/ddsTYT4a52SFcIrg

The video;)

[Ann Bens]

Tested it and the clip is but 5 seconds.

Your external disk might be faulty.

Put the clip on a internal disk and check duration.

[Niels_NL]

Tried that, still the same problem. Even Canon doesn't know what to do about it. 

[Ann Bens]

Clip could also be faulty. Last few frames are stills.

I played the clip a couple of times and I get the same error: not Retrieving frames. Program monitor turns black.

Convert with Shutter Encoder and try again.

[Niels_NL]

If I convert the footage with Media Encoder the clip show no problem. But somehow it does without the conversion.

[Ann Bens]

On export there is always compression unless exporting to lossless codec.