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Footage turns green

New Here ,
Oct 23, 2022 Oct 23, 2022

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스크린샷 2022-10-23 오후 8.55.35.png

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Editing , Error or problem , Hardware or GPU , How to

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Hi there,

 

We're sorry to hear about this. Let us know the exact version of Premiere Pro that you are using & the system specs (OS, CPU, GPU & RAM). Also, have you tried switching the Renderer to Mercury Playback Engine Software Only to check if it's restoring the preview? 

 

Thanks,

Sumeet

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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My first thought is that the GPU driver in your computer needs to be updated! We have an article here on the community that shows you how to do this. Let us know if this helps!

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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And if that's not it, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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