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For the love of god give us an update to version 24!

Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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I am experiencing significantly decreased performance since updating to 24.

 

A long wait with the spinning wheel on first opening premiere. A laggy, unresponsive timeline. Some crashes. 

 

This has only started since updating to 24 and my system ran perfectly on the previous version.

This is significantly slowing down my workflows and costing me money. 

 

Have Adobe acknowledged the issues? When will we get a fix?

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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did you try to reset the preferences?

you can always have the old working version and test fresh new projects on newer versions.

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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I made the mistake of upgrading my live projects to the new version.

And yes, I've reset preferences and reinstalled the full Adobe suite. Adobe need to acknowledge that these issues are being seen by many users and fix it

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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did you try to change the video preview settings from sequence settings to QuickTime?

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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Yes

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Participant ,
Oct 24, 2023 Oct 24, 2023

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Made the mistaking of updating, this seems to be common practice now in software business. Maybe it's time to CC the board of directors in every bug report?

https://www.adobe.com/about-adobe/leaders/board-directors.html

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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It's so frustrating and then reading the responses from Adobe employees suggesting that it's, in fact, an issue on the user side despite ALL the evidence pointing to the update is like rubbing salt in the wound.

It's this kind of crap that's pushing people towards Resolve. Not because they necessarily want to make the switch but just that they NEED to be able to edit smoothly to make an income. People lose clients when unstable updates are rushed through.

 

 

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LEGEND ,
Oct 24, 2023 Oct 24, 2023

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I work for/with/teach pro colorists, mostly based in Resolve. I work in that app daily, and am on the LGG and BM forums. The complaints about 18.x are very close to the ones about "Adobe". Too many new features, lack of fixing long-standing things, poor performance, crashes ... "It's becoming just like Premiere!" is an oft-stated comment.

 

I think the base problem is from the premise of both apps ... trying to be a one-app for all workflows, media, and hardware operation. Which, given the incredible array of hardware, media, and workflow needs out there now ... is a stunning thing.

 

And realize, please, I'm a practical person, I don't bother with emotions about mega-corporations (they can take care of themselves) ... I just look for what works. Always. Keeps stuff going out the door.

 

First thing, I do not understand moving professional work to a new major version in any app without testing! Jeepers, that's ... inviting the Devil into your business, folks ... wowza.

 

And especially with the Adobe apps, it's totally unnecessary.

 

Please, in the future, install the new major version separately! Do not remove your current version!

 

On first launch, hold down the Shift key and select the option to dump all cache files.

 

Then, in that newly opened version, create a new project. Use the MediaBrowser panel to navigate to your working projects, and "import" the assets ... sequences et al ... into the new version project.

 

Now ... test how it works. If fine, you're good to go.

 

If not, well, close. Go back to your prior version and keep working. 

 

The above typically takes a few minutes, and well ... is very wise to keep work going period.

 

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I usually have to downgrade and stay in downgrade for over a year, adobe needs to get their sh*t together. I cant even find the option to create fhen document and change the size thats how suck it is. I can write a python program to hack the pentagon but I cant find anthing in premiere. They need to go back to UI/UX school cause they suck at interface design and usability. 

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