Frame.io - blank comments page (2025, January)

[invisibleavatar]

Hi! I know that problem is not new, but I could not find any solution:

For one session inside my projeject I could use the comments page with not problems. Then I've opened the next session inside and the whole comments page got blank. If I reload e. g. the working space it's blinking up for 0,5 seconds, but dissappears again. 

After one year with that known issue, is there any solution out there?
(especially since there were no problems with frame.io v3. v4 seems to be glitchy)

Thanks!

PS: For some reason other Clips I'm opening are working fine. But I keep the quesion opened because I remember myself having had the problem some months ago with other projects as well.

[Kevin-Monahan]

Hi @invisibleavatar,

Thanks for reaching out with your post. Have you contacted https://adobe.ly/40tPx4b support? They are standing by to help you here: https://adobe.ly/4au22kI. I hope that helps. Let us know what happens here. Sorry for the problem.

Thanks,
Kevin

[invisibleavatar]

Ok, for now, most of my clips are working since just the first two ones didnt connect. I I will watch how that will develope and will directly talk to frame.io next time.

Thanks for your quick reply!