Frame io is useless if you can't log in

Community Beginner ,
May 01, 2022 May 01, 2022

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Spent several days at NAB being bombarded from multiple booths about how awesome Frame io is. OK...I'll give it a try for a client review. Premiere Review with Frame io page is up and looking for me to sign in. No matter what I do, I cannot either sign in, make a new account, or link to my adobe account.  Wasted over an hour of time trying to get in to this shiny new feature. If I have to waste time trying to use a new feature, I just won't ever try it again.

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correct answers 1 Correct answer

Community Beginner , May 01, 2022 May 01, 2022
I've just figured it out, thanks. A similar, but different situation. I looked back in my email archive and found that, six years ago, someone added me as a team member to their project. I logged on to their Frame.io project with the address I use for my Adobe Account, and that now, (6 years since I last used Frame.io!) was the problem. I logged back in to that team account on Frame.io and changed my email address to a different one from my Adobe ID. It logged in from Premiere after that. Frustr...

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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Most users who had an issue had previous accounts, and needed to follow the instructions under the heading "I already created a free Frame.io account with my Adobe ID. How do I get Frame.io for Creative Cloud?" on this page:

https://helpx.adobe.com/x-productkb/multi/frameio-creative-cloud-faq.html

 

But that doesn't appear to be your issue.

 

@Patrick Southern might be able to help. He's the Adobe Product Manager for the Frame.io panel, and has been very active in the forum. 

 

Stan

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Community Beginner ,
May 01, 2022 May 01, 2022

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I've just figured it out, thanks. A similar, but different situation. I looked back in my email archive and found that, six years ago, someone added me as a team member to their project. I logged on to their Frame.io project with the address I use for my Adobe Account, and that now, (6 years since I last used Frame.io!) was the problem. I logged back in to that team account on Frame.io and changed my email address to a different one from my Adobe ID. It logged in from Premiere after that. Frustrating! I think Adobe needs to put a caveat up on the initial sign in to check if you have a previous account.  Thanks for the help!

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Good callout. We currently just show a different "Sign In" button if we've found another account. You make a good case for making that more explicit.

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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bboru, Good detective work and thanks for reporting back.

 

Patrick, thanks for checking in.

 

Stan

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Thanks for tagging me @Stan Jones!

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