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Freez after "Sending to Media Encoder" Version 22.62

Explorer ,
Sep 13, 2022 Sep 13, 2022

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Since today I can't send timelines to Media Encoder for rendering without Premiere freezing. If I want to render directly, it works. The "Send to Mediaencoder" also works with the installed Premiere BETA version 23.0.0 build 19.

TOPICS
Error or problem , Export , Freeze or hang

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hey Elwoodjblues1,

 

Sorry about the issue. Are you having this issue with a specific project or specific source files? Which version of Media Encoder are you using? Have you tried resetting your preferences and clearing the Media Cache?

 

Thanks,

Ishan

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Explorer ,
Sep 14, 2022 Sep 14, 2022

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It looks like it was a error of the project  file. I created a new one and copied the file of the project.

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Explorer ,
Sep 16, 2022 Sep 16, 2022

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I would like to give one more update on this error. I now believe that this is related to Frame.io. I just wanted to send a timeline again in Premiere directly to Frame.io. Premiere crashed as a result. Every further attempt to render the timeline via the Media Encoder failed with the first described consequences. Only with the creation of a new project file, into which I copied my data, I could fix the error. But not the one with Frame.io

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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This shouldn't be happening. Would it be possible for you to share your crash logs? Here's how: https://www.youtube.com/watch?v=GdvLm4cfKc0. Also, could you share your project files through personal message so we can take a deeper look into this? 

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Explorer ,
Sep 16, 2022 Sep 16, 2022

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I would like to send a current crash log, but unfortunately the last log file that Premiere wrote to the folder is 6 months old. Is it possible that no log file is created when Premiere only "freezes"? I can send you the project file.

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