Freezing clips after exporting in Premier Pro

[HL Content Mix]

How can I solve this problem? My 4k video has 1 minute long it playback ok with proxies, but when I export, some clips become static. Help!!!

[Ann Bens]

FAQ: What information should I provide when asking a question

[Kartika Rawat]

Hi there! 

Sorry about that. We can get this checked.

• What are your system details (OS, CPU, RAM, GPU)?
• Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...
• What type of media files are you editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika

[HL Content Mix]

Hi Kartika,

How are you?

Tks for your attention.

I am currently working with Mac OS 11, 1,1Ghz Dual-Core Intel Core M,
memory

8 GB 1600 MHz DDR3 and Premier V15.2.


My files are 4k, MPEG Movie, 23,98, video codec HEVC 4:2:0.


The interesting thing is that some files export ok, but other ones don't.

Thanks for your Help.

Best,
--
Helio Leite
[personal info deleted by mod]

São Paulo
Brasil

[Kevin-Monahan]

HL,

I have seen this a bit more recently. Editors can test the file out by either exporting a HD version or uploading the file to YouTube as "private." In either case, editors are then seeing smooth playback. The problem is that the 4K file is too difficult for their computers to playback smoothly. Please consider those tests while troubleshooting.

Thanks,
Kevin

[TomoHakl]

I have the same issues, tried to upload to YT and still the problem persists. I tried to autoreframe my footage before and tried other codec as well H.264 and H.265