Freezing

[Medianita5FB6]

my premiere pro was freezing while editing in a workspace. i tried may methods found in the support community but still wont fix. my gpu drivers are updated (game and studio). i have the recommended specs
1650ti, i7-9750h , 16gb ram. ihope someone can help me. thanks

[Joëlle Bh]

Hello,

 Do you have the latest premiere pro version?

Please try to: Reset Premiere Pro preferences: FAQ: How to reset preferences in Premiere Pro? Clear the media cache            https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

[Medianita5FB6]

I did it it was still freezing. btw this is a new project. I have the latest version 15.4.1

[authoramy]

I was having the same problem that @Medianita5FB6 described. I did the reset preferences and clear cache that you described, and PP seems to be working just fine for me now. Thanks for the suggestions! @Medianita5FB6 I hope you get a solution soon. It's so frustrating when tech doesn't work like it should.