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Freezing

New Here ,
Oct 26, 2021 Oct 26, 2021

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my premiere pro was freezing while editing in a workspace. i tried may methods found in the support community but still wont fix. my gpu drivers are updated (game and studio). i have the recommended specs
1650ti, i7-9750h , 16gb ram. ihope someone can help me. thanks

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Crash, Freeze or hang, Performance

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Hello,

 Do you have the latest premiere pro version?

Please try to: Reset Premiere Pro preferences: FAQ: How to reset preferences in Premiere Pro? Clear the media cache            https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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New Here ,
Oct 26, 2021 Oct 26, 2021

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I did it it was still freezing. btw this is a new project. I have the latest version 15.4.1

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I was having the same problem that @Medianita5FB6 described. I did the reset preferences and clear cache that you described, and PP seems to be working just fine for me now. Thanks for the suggestions! @Medianita5FB6 I hope you get a solution soon. It's so frustrating when tech doesn't work like it should.

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