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freezing

New Here ,
Sep 27, 2024 Sep 27, 2024

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Video Player is freezing , sometimes the project panel where our files are shown automatically scrolls to down. freeze ,fails to open projects sometimes , we have to restart app to fix the problem, its happening frequently ,lagging even after fully rendered,

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correct answers 1 Pinned Reply

Adobe Employee , Sep 30, 2024 Sep 30, 2024

Hi smooth_finder32428,

 

Sorry about the poor experience. The scroll issue has been addressed in the latest Premiere Pro Beta release. You may refer to this link to learn more about the Creative Cloud Beta program. For the freeze issue, we would like to know more details. Please share the system specs & the type of media files you are working with.

 

Thanks,

Sumeet

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Community Expert ,
Sep 28, 2024 Sep 28, 2024

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You've listed a bunch of things, but gave no info at all into you setup. OS, PP version, hardware, network setup, etc.

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Adobe Employee ,
Sep 30, 2024 Sep 30, 2024

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Hi smooth_finder32428,

 

Sorry about the poor experience. The scroll issue has been addressed in the latest Premiere Pro Beta release. You may refer to this link to learn more about the Creative Cloud Beta program. For the freeze issue, we would like to know more details. Please share the system specs & the type of media files you are working with.

 

Thanks,

Sumeet

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Adobe Employee ,
Sep 30, 2024 Sep 30, 2024

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LATEST

The status of this bug report has been updated.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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