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Frequent crashes, every 5 mins, unusable

New Here ,
Mar 08, 2023 Mar 08, 2023

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This particular premiere project is very lite. A bunch of previously edited films exported at H.264 on a timeline chopped up and scaled to 1920x1080.

 

It crashes to desktop (PC) every 5 minutues of editing.

First time because I clicked on chrome to look at edit notes

2nd time just scrubbing backwards

3rd time, opening a bin

4th time, playing back edit from start

 

I've tried rolling back to previous version of premiere

rolling back Nvidia drivers to latest (studio driver without extra software)

Shutdowns, restarts.

Not using 2nd monitor

Windows is upto date

Project is on 2nd installed SSD, not on system drive

Only thing that has stopped it crashing (last 10 minutues however) is turning off CUDA in the settings of Premiere.

 

Last week I was editing a much more complex project with 4TB of Alexa Mini footage, all sorts of effects, grades... you name it.. No issues.

Nothing about the spec of this machine has changed, or updated.

 

Asus Laptop: (1 year old)

AMD Ryzen 7 5800H with Radeon Graphics

NVIDIA RTX 3080 Mobile 8GB

32GB of matching ram (original)

 

I've previously had BSOD issues with a completely different project, after a bug check, it pointed at VRAM related problems. This machine isn't having issues outside of premiere including Davinci, general use, gaming and 2D rendering.

 

Any help would be much appreciated. I have hard deadlines this week and this is currently unworkable.

 

Best,

 

TH

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correct answers 1 Pinned Reply

Adobe Employee , May 02, 2024 May 02, 2024

Hello @HKYNFilms,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hello @HKYNFilms,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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