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Full screen not working

Community Beginner ,
Jan 13, 2025 Jan 13, 2025

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Hello, I'm using Premiere Pro 25.1. When I toggle full screen, error ''A low-level exception occurred in: Adobe Player (Player:76)'' pops up and nothing happens. This happens in my custom workspace. When I toggle fullscreen in another custom workspace, the image ''pops out'' of the program monitor, but the size of the image increases only slightly. 
I have a three monitor setup at home and at work. At home this issues doesn't happen, it happens only at work. At home all monitors are full hd, at work one is 4k - is this causing the issues? If so, how do I fix it?

Thanks

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correct answers 1 Pinned Reply

Adobe Employee , Jan 13, 2025 Jan 13, 2025

Hi @Ben28222228kzqu -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

Do you see this issue in other workspaces or only your custom one?

If you unplug the 4K monitor do you still have this issue?
Sorry for the frustration.

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Community Beginner ,
Jan 13, 2025 Jan 13, 2025

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Zooming in the program monitor doesn't work too

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Adobe Employee ,
Jan 13, 2025 Jan 13, 2025

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Hi @Ben28222228kzqu -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

Do you see this issue in other workspaces or only your custom one?

If you unplug the 4K monitor do you still have this issue?
Sorry for the frustration.

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