get avi codecs

[David32087419yg56]

I started getting this error message a week or so ago. Do you have any ideas about how to fix it? 

[David32087419yg56]

I forgot to mention I get this for every file I try to import. I have tried both AVI and MP4 files. 

[Kevin-Monahan]

Hi @David32087419yg56,.

Thanks for the bug report. I'm Kevin from support, one of the mods here. I hope the team can help you shortly.

Which version are you working with? Do you have any Logitech gear attached to your computer, like a webcam? Let the team know.

Sorry for the issue.

Thanks,
Kevin 

[David32087419yg56]

I am using version 24.50.  I do not have any Logitech gear installed. 

[Kevin-Monahan]

Hi @David32087419yg56,

I'll move your report into the "Discussions" forum while we await your response.

Thank You!
Kevin

[Kevin-Monahan]

Thanks! What's the source footage? Can you supply a sample clip? Any other details? See, How do I write a bug report?

Cheers,
Kevin