GoPro hero 3+ mp4 - imports only audio not video

[patriciao2725147]

I have seen this topic several times but none of the answers provided helps.  I am working on Windows 10 with Premiere Pro CC 2018.  I imported 4 videos into my project (using both the media browser and drag and drop methods), all come in fine but 1 which only comes in as video.  I have played the actual video on my windows media player and it is fine.  Not sure why the video is not coming in.  I also copied all the files from my external disk to my c drive and that does not help.

thanks in advance.

[kulpreet singh]

Hi Patriciao2725147,

If this issue is specific to only one file, run it through HandBrake and re-import into Premiere Pro.

Let me know if that helps.

Thanks,

Kulpreet Singh

[patriciao2725147]

it is not, i just re-recorded 3 clips and 2 of them have this issue.

[kulpreet singh]

Thanks for confirming.

Please share a screenshot of the MediaInfo (in Tree view) of one of the clips.

-Kulpreet Singh

[patriciao2725147]

[R Neil Haugen]

Kulpreet actually asked for a view of the media information displayed in the MediaInfo app ... install, and with an icon on the desktop, drag/drop the file onto the icon. The app opens, and you select "Tree View" for the mode, then make a screen grab of the video section of that dialog and post back.

I'd say it would be especially interesting because that clip shown is showing a frame-rate of 47.95fps. Would be nice to see the full data on that clip.

Neil

[patriciao2725147]

ok, this is the one that actually shows the video.

[patriciao2725147]

Here is the one that shows only audio.

[peter_browne]

I had the same issue when importing MP4 footage (not from a go pro). The imported file only showed the audio. This was the same when opening any old project.

The fix for me was in changing the rendering engine to software only:

FILE > PROJECT SETTINGS > GENERAL  - change renderer to MERCURY PLAYBACK ENGINE SOFTWARE ONLY

Good luck

[DroneyMak]

Hi Adobe,

I am still experiencing this same problem in the latest version on MacOS and Adobe Premiere Pro.

1. I important one GoPro (.MP4) clip into a new timeline with success.

2. All drone video (.MP4) clips I import into the timeline work.

3. All GoPro imports ONLY import audio and NOT video.

Why is this? Please help with this fix as I've been guessing solutions for 2 years now, then pivoting to iMovie. HELP!

Dan

[R Neil Haugen]

In that screen shot, you don't have any Source targets set. Set both a video and an audio Source target, and see if that fixes the problem.

Neil

 

[DroneyMak]

Neil - Thank you so much!!! I can't believe the source of so much aggrivation was such a simple fix. This is fantastic news and I greatly appreciate your response!

[R Neil Haugen]

This is one of those things that can trip up anyone, no matter how experienced.

Like ... the Global Fx mute toggle, SUCH a useful tool.

Until you forget you left it toggled ... on ... sheesh.

Neil