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GPU Render Issue, Unable to apply effects

Community Beginner ,
Nov 07, 2024 Nov 07, 2024

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I keep getting GPU render errors and mercury playback greyed out so can't change it making the colour odd in playback and also with certain effects its unable to render the effects and on exports fails as says GPU errir

 

I work as a freelance editor and this is starting to effect my work considerably so need to fix this asap. PLEASE HELPPPPP

 

I use a Apple M1 Pro, 16 GB Memory, Sequoia 15.1

 

Chipset Model: Apple M1 Pro

  Type: GPU

  Bus: Built-In

  Total Number of Cores: 14

  Vendor: Apple (0x106b)

  Metal Support: Metal 3

 

Thank you

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correct answers 2 Pinned Replies

Adobe Employee , Nov 07, 2024 Nov 07, 2024

Hi @SiHutch ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

Thanks,
Rach

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Adobe Employee , Dec 23, 2024 Dec 23, 2024

updating bug status

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Adobe Employee ,
Nov 07, 2024 Nov 07, 2024

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Hi @SiHutch ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

Thanks,
Rach

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Community Beginner ,
Nov 08, 2024 Nov 08, 2024

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Just tried replying with bug report, now it hasn't posted

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Community Beginner ,
Nov 08, 2024 Nov 08, 2024

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  • Issue - Mercury Playback Engine GPU Acceleration(Metal) greyed out in Video Playback settings and think if I could change this it would fix my issues? My issues in one porject I apply Stabiliser to a clip and it creates a flash frame, makes the highlights blow up or fails to export the sequence saying GPU error. Another issue in another project is in the viewing mode because I can't change the GPU it is currently changing the colour of the files giving a green tint to the sequence when watching in Premiere.
  • Adobe Premiere Pro version number: 24.6.3 but also in 25
  • Operating system - Mac OS Sequoia 15.1
  • System Info: CPU, GPU, RAM, HD:
    • CPU Apple M1 Pro

    • GPU (Intel-based Macs and PCs) 

      MacBook Pro

        Model Identifier: MacBookPro18,3

        Model Number: MKGP3B/A

        Chip: Apple M1 Pro

        Total Number of Cores: 8 (6 performance and 2 efficiency)

    • GPU driver (PC) 

       

        Chipset Model: Apple M1 Pro

        Type: GPU

        Bus: Built-In

        Total Number of Cores: 14

        Vendor: Apple (0x106b)

        Metal Support: Metal 3

        Displays:

    • RAM 16 GB

    • Hard Drive Rushes are on a SD connected via USB C to USB C

  • Video format: MXF raw rushes for the files that are viewed green and MPEG MOVs that fail on export with stabiliser
  • Workflow details: Single track
  • Steps to reproduce - (Very important!) 
  • 1. apply warp stabiliser to movs, watch back in Premiere, creates flash frame or fails on export saying GPU error.
  • 2 View mxfs on timeline and they come out green
  • Expected result - Clips shouldn't be playbacked in a different colour, stabiliser shouldn't be creating flash frames and should export. I should be able to change the type of GPU being used in Video Playback
  • Actual result -  Rushes are playbacked in a green hue and in the other project the sequence fails to export with the window coming up saying GPU Error

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Community Beginner ,
Nov 10, 2024 Nov 10, 2024

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Hi @Rach McIntire Please let me know what you think, it would be great to get some help with this

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Adobe Employee ,
Nov 11, 2024 Nov 11, 2024

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Hi @SiHutch - Video Playback rendering on MacArm is locked into "Mercury Playback (Metal)" that is to be expected.

What is the codec you are using for your MXF files that are coming out green?

It's best to nest your clips when adding multiple effects while also using warp stabilizer.  Can you try that and then let us know if that helps your issue?

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Community Beginner ,
Nov 13, 2024 Nov 13, 2024

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Hi @jamieclarke @Rach McIntire I'm having multiple issues in variety of forms with various projects becuase of the GPU, what driver do I need exactly to make everythign function normal? I have Sequoia 15.1 (24B83)

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Community Beginner ,
Nov 13, 2024 Nov 13, 2024

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Hi @jamieclarke How can the GPU be unlocked? Is that causing all the problems? This is really affecting my work and have been trying to get help for the past few weeks but have had not muhc repsonse so please let me know if oyu can

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Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

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@SiHutch - We need to know the codec of your green-tint footage, as there is a known bug causing a green tint with certain codecs which I bet is what you are seeing.

 

As mentioned before on MacArm the GPU renderer is locked to Metal, GPU drivers are controlled by apple you can't update them.

 

Can you post screenshots of the GPU error you are getting?

 

Have you tried nesting your clips with multiple effects?

This page explains how the effects order in Premiere is worked out. (an article from the makers of Neat Video)

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Community Beginner ,
Nov 13, 2024 Nov 13, 2024

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Hi @jamieclarke I'll have access to the project giving GPU errors on Friday

 

Below info on the codec but I don't get how before I was able to change the GPU setting in Premiere on the same machine that sorted the problem with the green tint and recently my motherboard went bust and was replaced and since it was replaced I have not been able to change the GPU setting in Prem, do you know why that may be? they said it was replaced with the same model but updates made the GPU

 

This is the codec of the files that come out green 

 

File Path: /Volumes/Extreme SSD/A_0002C035_240728_164613_p1E5O.mxf Type:

MXF File Size: 12.03 GB

Image Size: 4096 x 2304

Frame Rate: 25.00

Total Duration: 00:01:02:16

Pixel Aspect Ratio: 1.0

Alpha: None

Color Space: Rec. 709

Color Space Override: Off Input

LUT: None

MXF File details: Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)

File generated by: ARRI, ALEXA 35 (SUP 1.02.03) Apple ProRes 4444 XQ Progressive

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Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

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Hi @SiHutch - You were able to change the GPU in version 23.x of Premiere Pro by running it in Rosetta mode.

 

Thank you for the file information, but to help you we need to know what the errors are that you are receiving.  

 

Can you screenshot them for us?

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Community Beginner ,
Nov 13, 2024 Nov 13, 2024

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Hi @jamieclarke Errors connected to the green footage? It hasn't come up with erros messages in that project unless the errors are found somewhere else within the project? How can I play it back without the green tint?

 

As I said I'll have access to that other prject on Friday where it failed to export due to the GPU error if that's what you're referring to but thats a different project and different issue from the green footage 

 

Is it possible to download the old 23 version and what is Rosetta mode?

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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Hi @SiHutch - We are working on a bug related to ProRes files and a color shift as you describe.  Let us know about your GPU errors on Friday.

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Adobe Employee ,
Dec 23, 2024 Dec 23, 2024

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LATEST

updating bug status

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