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I keep getting GPU render errors and mercury playback greyed out so can't change it making the colour odd in playback and also with certain effects its unable to render the effects and on exports fails as says GPU errir
I work as a freelance editor and this is starting to effect my work considerably so need to fix this asap. PLEASE HELPPPPP
I use a Apple M1 Pro, 16 GB Memory, Sequoia 15.1
Chipset Model: Apple M1 Pro
Type: GPU
Bus: Built-In
Total Number of Cores: 14
Vendor: Apple (0x106b)
Metal Support: Metal 3
Thank you
Hi @SiHutch ,
Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?
Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!
Thanks,
Rach
updating bug status
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Hi @SiHutch ,
Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?
Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!
Thanks,
Rach
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Just tried replying with bug report, now it hasn't posted
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CPU Apple M1 Pro
GPU (Intel-based Macs and PCs)
MacBook Pro
Model Identifier: MacBookPro18,3
Model Number: MKGP3B/A
Chip: Apple M1 Pro
Total Number of Cores: 8 (6 performance and 2 efficiency)
Chipset Model: Apple M1 Pro
Type: GPU
Bus: Built-In
Total Number of Cores: 14
Vendor: Apple (0x106b)
Metal Support: Metal 3
Displays:
RAM 16 GB
Hard Drive Rushes are on a SD connected via USB C to USB C
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Hi @Rach McIntire Please let me know what you think, it would be great to get some help with this
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Hi @SiHutch - Video Playback rendering on MacArm is locked into "Mercury Playback (Metal)" that is to be expected.
What is the codec you are using for your MXF files that are coming out green?
It's best to nest your clips when adding multiple effects while also using warp stabilizer. Can you try that and then let us know if that helps your issue?
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Hi @jamieclarke @Rach McIntire I'm having multiple issues in variety of forms with various projects becuase of the GPU, what driver do I need exactly to make everythign function normal? I have Sequoia 15.1 (24B83)
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Hi @jamieclarke How can the GPU be unlocked? Is that causing all the problems? This is really affecting my work and have been trying to get help for the past few weeks but have had not muhc repsonse so please let me know if oyu can
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@SiHutch - We need to know the codec of your green-tint footage, as there is a known bug causing a green tint with certain codecs which I bet is what you are seeing.
As mentioned before on MacArm the GPU renderer is locked to Metal, GPU drivers are controlled by apple you can't update them.
Can you post screenshots of the GPU error you are getting?
Have you tried nesting your clips with multiple effects?
This page explains how the effects order in Premiere is worked out. (an article from the makers of Neat Video)
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Hi @jamieclarke I'll have access to the project giving GPU errors on Friday
Below info on the codec but I don't get how before I was able to change the GPU setting in Premiere on the same machine that sorted the problem with the green tint and recently my motherboard went bust and was replaced and since it was replaced I have not been able to change the GPU setting in Prem, do you know why that may be? they said it was replaced with the same model but updates made the GPU
This is the codec of the files that come out green
File Path: /Volumes/Extreme SSD/A_0002C035_240728_164613_p1E5O.mxf Type:
MXF File Size: 12.03 GB
Image Size: 4096 x 2304
Frame Rate: 25.00
Total Duration: 00:01:02:16
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off Input
LUT: None
MXF File details: Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: ARRI, ALEXA 35 (SUP 1.02.03) Apple ProRes 4444 XQ Progressive
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Hi @SiHutch - You were able to change the GPU in version 23.x of Premiere Pro by running it in Rosetta mode.
Thank you for the file information, but to help you we need to know what the errors are that you are receiving.
Can you screenshot them for us?
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Hi @jamieclarke Errors connected to the green footage? It hasn't come up with erros messages in that project unless the errors are found somewhere else within the project? How can I play it back without the green tint?
As I said I'll have access to that other prject on Friday where it failed to export due to the GPU error if that's what you're referring to but thats a different project and different issue from the green footage
Is it possible to download the old 23 version and what is Rosetta mode?
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Hi @SiHutch - We are working on a bug related to ProRes files and a color shift as you describe. Let us know about your GPU errors on Friday.
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updating bug status