Gray in image after importing

New Here ,
Oct 24, 2021 Oct 24, 2021

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After importing image It showed like image below I need help to fix it

Thank you

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Crash, Editing, Error or problem

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correct answers 1 Correct answer

Community Beginner , Oct 25, 2021 Oct 25, 2021
Check the color mode in Photoshop

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Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

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Try updating your graphicscard driver. Intel, Nvidia or AMD.

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New Here ,
Oct 25, 2021 Oct 25, 2021

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I Update drivers card but still the problem show

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Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

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If this issue is not related to an update of your GPU, consider opening up the JPG in Photoshop and save it out as a PSD file before importing it into PPro.

 

Although PPro generally does support lossy image formats such as JPG or PNG, you may experience occassional bugs like these.

 

Hope this helps.

 

Richard

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New Here ,
Oct 25, 2021 Oct 25, 2021

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thank you but not work 

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Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

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If you can't open the image in Photoshop, it means that it's corrupted.

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Check the color mode in Photoshop

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