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Green Bars and Distortion in Renders

Community Beginner ,
Aug 21, 2021 Aug 21, 2021

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I have a HP Envy 17m laptop that I edit videos on, here are the specs: https://support.hp.com/us-en/document/c06612071

 

Everything works fine when I'm editing, the problem is that when I render out the video occasionally I get green bars and distortion as seen here: https://imgur.com/a/x3zBgHD

 

It looks very unprofessional and is ruining my videos. I have to export entire projects to my desktop and render it out there because I render it 2-3 times on the laptop and still have these annoying distortions that make me look bad. If anyone knows how to solve this, help is greatly appreciated. Thanks in advanced.

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Error or problem, Export, Hardware or GPU

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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It's usually a video card or driver. Make sure you have the latest driver installed. What video card is in there? I didn't see it in the specs. Also you can switch to 'Software Encoding' exports and give that a try.

 

 

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Community Beginner ,
Aug 22, 2021 Aug 22, 2021

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In my project settings, in general, it says it's using GPU acceleration (OpenCL). My display adapter on my computer is an Iris(R) Xe graphics and I checked for driver updates for it on the device manager and it says it's up to date. I've tried rendering on the Software encoding before and the green bars appear more often and get even worse.

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there!

Sorry about the frustration. Could you try beta build of Premiere Pro and see if that helps? https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

 

Let us know how it goes.

Thanks,

Kartika

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