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Green blurs in Premiere Pro after purchasing new Lenovo Yoga Intel Evo i7

New Here ,
Feb 02, 2021 Feb 02, 2021

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I purchased a Lenovo Yoga (Lenovo - Yoga 7i 2-in-1 15.6" Touch Screen Laptop - Intel Evo Platform Core i7 - 12GB Memory - 512GB Solid State Drive) this past weekend and installed my Adobe Premiere Pro. I pulled in video to edit and upon editing started seeing green blurs randomly throughout. They aren't lines like I have been seeing on some other help posts. I have checked the driver and it states it is up to date on the Lenovo website. I even uninstalled and installed again. The Driver is Intel (R) Iris (R) Xe Graphics. I also changed the Rendered in pro to "Mercury Playback Engine Software Only" has I had seen suggested in some other posts. The green squiggles are not like others I have seen posted in pictures. They are completely random, tend not to repeat and are too quick to capture. 

 

PLEASE HELP! I am not a computer expert. 

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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Error or problem, How to

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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Also:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.


 

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New Here ,
Sep 12, 2021 Sep 12, 2021

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Hi I am having the exact same problem. Has there been a fix for this? I tried all the steps above and that didn't help

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New Here ,
Sep 24, 2021 Sep 24, 2021

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Same here!!!

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