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Green Glitches in Previews and Imported Files

New Here ,
Aug 27, 2021 Aug 27, 2021

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I installed Adobe Premiere Pro in my device but the preview just turned out like this. There's no much difference in the result. My RAM and processor are sufficient according to the minimum requirements so I don't know what's wrong. I was wondering if it has something to do with my driver since I use Intel Iris Xe. Does anyone have any solution for this? 

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Crash, Error or problem, Performance

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Adobe Community Professional ,
Aug 28, 2021 Aug 28, 2021

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What are your source properties.  In particular the codec and pixel dimensions.  By any chance, was the video from a smartphone or a screen recording.  If so, the problem may be a variable frame rate which can cause intermittent and upredictable issues.   


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Oct 09, 2021 Oct 09, 2021

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LATEST

Update to the latest version of Intel's Iris Xe driver. This fixed the issue for someone else on the forums:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

 

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