• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Green/gray/purple/pink glitch on video preview

New Here ,
Apr 02, 2024 Apr 02, 2024

Copy link to clipboard

Copied

I am using AMD Radeon 6700 XT GPU (Premiere 2024, Windows 11) and this error happens unless I render sequence in and out and even then random frames of green/purple/pink remain. I have tried everything from reinstalling premiere to updating GPU drivers and restarting my pc a several times. 


Any and all support on this issue would be so helpful. Thanks.

qawdwq36425291on7k_0-1712093101060.png

 

Views

130

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Apr 09, 2024 Apr 09, 2024

We actually figured out the issue. It turns out when screen sharing via discord that if another user watched the stream it caused the green colouring issue. We fixed it by turning off hardware acceleration in discord. Bizzare but it is what it is. Thanks for the help though

Votes

Translate

Translate
Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

Copy link to clipboard

Copied

Hey Johnny_192,

Sorry for the poor experience. Have you also tried installing the PRO Edition Drivers? I see that they are pretty old, but installing them might help. As a workaround, please try transcoding your media to Prores using Shutter Encoder (if your media is encoded in a different codec). Let us know how it goes.

 

Thanks,

Ishan

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 09, 2024 Apr 09, 2024

Copy link to clipboard

Copied

It may be because AMD has depreciated support for the OpenCL API in newer driver versions in the transition towards a different open-source GPGPU API which none of the NLE video editing programs currently support at all. As a result of this depreciation, some upcoming versions of Premiere Pro may no longer support AMD GPUs at all, which may result in the MPE renderer becoming permanently locked to the software-only mode whenever an AMD GPU is installed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 09, 2024 Apr 09, 2024

Copy link to clipboard

Copied

LATEST

We actually figured out the issue. It turns out when screen sharing via discord that if another user watched the stream it caused the green colouring issue. We fixed it by turning off hardware acceleration in discord. Bizzare but it is what it is. Thanks for the help though

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines