Green/gray/purple/pink glitch on video preview

[Johnny_192]

I am using AMD Radeon 6700 XT GPU (Premiere 2024, Windows 11) and this error happens unless I render sequence in and out and even then random frames of green/purple/pink remain. I have tried everything from reinstalling premiere to updating GPU drivers and restarting my pc a several times. 

Any and all support on this issue would be so helpful. Thanks.

[Ishan Y]

Hey Johnny_192,

Sorry for the poor experience. Have you also tried installing the PRO Edition Drivers? I see that they are pretty old, but installing them might help. As a workaround, please try transcoding your media to Prores using Shutter Encoder (if your media is encoded in a different codec). Let us know how it goes.

Thanks,

Ishan

[RjL190365]

The only way to install the newest PRO Edition driver that's compatible with the newer AMD GPUs is via the AMD Auto-Detect and Install utility, the latest of which offers the choice between the latest Adrenalin driver (24.5.1, default) and the latest PRO driver. (The latest PRO Edition driver that's compatible with the consumer cards is version 24Q1.1, released earlier this month.) If one downloads the PRO Edition driver directly from the AMD Web site, only a very outdated 22Q4 driver, which is now almost a year and a half old, is available. And that old driver version might not even install at all on some newer builds of Windows.

And forget about downloading a PRO Edition driver direct from AMD's Web site if one has a Radeon RX 7000 series GPU: There is none available. A PRO Edition driver that's compatible with the RX 7000 series GPUs is available only via the aforementioned Auto-Detect and Install utility.

[RjL190365]

It may be because AMD has depreciated support for the OpenCL API in newer driver versions in the transition towards a different open-source GPGPU API which none of the NLE video editing programs currently support at all. As a result of this depreciation, some upcoming versions of Premiere Pro may no longer support AMD GPUs at all, which may result in the MPE renderer becoming permanently locked to the software-only mode whenever an AMD GPU is installed.

[Ben_McE · Accepted solution]

We actually figured out the issue. It turns out when screen sharing via discord that if another user watched the stream it caused the green colouring issue. We fixed it by turning off hardware acceleration in discord. Bizzare but it is what it is. Thanks for the help though