Green

[CaitlynChan]

Hi! I'm pretty new to PP and I can't figure out why all my footage turned green in the source and program window. I initially finished editing a video on my timeline but the export was very low quality, so I changed the sequence settings to a custom preset to get a higher resolution video. But after doing this, the footage on the source window and program window became green and I couldn't see anything I edited. However, the clips and audio still work on the timeline window. Is there any way I can fix this issue?

[John T Smith]

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

[Ann Bens]

 

[Sumeet Kumar Choubey]

Hi CaitlynChan,

Sorry about this poor experience. We have a new version of Premiere Pro (v14.3) available for download. Please update Premiere Pro to the latest build and check if it's working properly. If you are still experiencing the issue, try these steps and check if it's helping.

• If on macOS, navigate to File > Project Settings > General & switch Renderer Mercury Playback Engine Software Only. Once done, check if it's working properly.
• If on Windows, try these steps
• Install the baseline Intel Graphics driver and check if it's working properly.
• If it's still not working, open Device Manager from the Start menu.
• Navigate to Display adapters > Intel UHD Graphics
  (the name of this Intel GPU might be different depending on the model of Intel GPU installed on your system)
• Right-click on the Intel UHD Graphics (or the Intel GPU that you see in the list) > Update driver > Browse my computer for driver software > Let me pick from a list of available drivers > select Microsoft Basic Display Adapter & click Next.
• Once the driver is updated, check if Premiere Pro is working properly.

Let us know if it helps.

Thanks,

Sumeet