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H264-MP4 e H265HVEC Erro render para HD (24kbs files)

New Here ,
Feb 02, 2023 Feb 02, 2023

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Boa tarde.

 

Minha equipe e eu estamos tendo um bug ao renderizar arquivos em h264 mp4 ou HVEC h265 em HDs, onde o arquivo criado após a conclusão da renderização possui 24kbs.O mesmo render para um SSD funciona normalmente, e os arquivos quicktime também renderizam normalmente independente do local de salvamento.

 

Isso acontece no premiere, no encoder e no after effects.

As versões 2022 dos programas não tinham este problema.

 

Ja testamos as soluções padrões de limpar cache, desabilitar aceleracao de hardware etc. O unico workaround é exportar em outro formato ou para um SSD.

 

AMEE log em anexo.

 

Att.

Octavio L.

 

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correct answers 1 Correct answer

Adobe Employee , Apr 04, 2024 Apr 04, 2024

Hello @Octavio5FED and @Rafa_Lemon,

I appreciate the bug reports you sent in. Thank you! This bug was fixed around a year ago. If that is not the case, please let us know. For now, I'll place this post in Discussions while I await your response.

 

Thanks,
Kevin

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Também estou com o mesmo problema, ainda aguardo uma resolução.
Uso o HDD para armazenar os arquivos e salvar o export.
Uso SSD pro sistema operacional; para instalar os programas da adobe e os cache dos mesmos.

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hello @Octavio5FED and @Rafa_Lemon,

I appreciate the bug reports you sent in. Thank you! This bug was fixed around a year ago. If that is not the case, please let us know. For now, I'll place this post in Discussions while I await your response.

 

Thanks,
Kevin

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