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32

h264 NAS

Community Beginner ,
Jan 24, 2023 Jan 24, 2023
Bug report: After upgrading to Premiere v15, exporting an H264 file from either Premiere or Media Encoder to my NAS creates a file which the program claims exported successfully, but actually creates a glitched file. At some point in the file, the audio will drop out, and the video will freeze on a single frame, which will remain on screen for the rest of the duration.

Exporting a quicktime file to my NAS doesn't cause this problem, and exporting an H264 file to my internal harddrive doesn't cause this problem, so there's only an issue with the combination of encoding to the H264 export setting to a NAS location that is causing a problem.

This is hugely disruptive to my workflow, and I really need it fixed...
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Contributor ,
Jan 24, 2023 Jan 24, 2023
Austin are you sure it's an issue because you're exporting to your NAS? ? Seems like normal H264 encoding issues.

You could try our plugin AfterCodecs Exporter for Adobe CC https://www.autokroma.com/AfterCodecs

we have a different encoder than Adobe builtin with more options. The one pass option is already really good
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New Here ,
Jan 24, 2023 Jan 24, 2023
This is definitely an h264 encoder issue that also effects files exported to desktop. Strangely though, we only notice the issue when we stream the final file from our NAS. But I imagine there is something corrupt in the file.

It’s great that AfterCodecs doesn’t have the same issue, but Adobe should fix this.
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Explorer ,
Jan 24, 2023 Jan 24, 2023
I think I have found a solution (in that my mate Jimbo suggested it!!!).. and working for me so far... the 2 pass VBR does work, BUT who wants to encode twice haha! So.. my situation is I have a Synology NAS - it oddly glitches on my export/encode, about 90% in - MP4 / 1 pass vbr selected. It had previously also sometimes created a 51kb file (so no data / video at all). I am connected from my imac as smb://***.***.**.*** I went into my settings on the server - using the synology software / dashboard and in "File Services" I disabled AFP. Just untick it. So now I just have the "SMP service" active. I didn't need to change my login address on my mac, as I already had it setup to connect as smb when you go to "Connect to server" on mac. If you have logged in to your server as afp:// just change this to smp:// (and then insert IP address or whatever your login is). Be good to know if this works across the board, not just synology servers. I'm sure it will. Lemme know! 🙂
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Community Beginner ,
Jan 24, 2023 Jan 24, 2023
I am having this exact same issue with a brand new Synology Nas. The same workarounds also work, so that's good for now. Has Adobe addressed this?
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Contributor ,
Jan 24, 2023 Jan 24, 2023
Someone is saying they switched from AFP to SMB and now it's working... Anyone else tested this ?

You could also try to render in a temporary folder, then move the file to the NAS, This will be an official feature of AfterCodecs V2

AfterCodecs Exporter for Adobe CC https://www.autokroma.com/AfterCodecs
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Community Beginner ,
Jan 24, 2023 Jan 24, 2023
This issue still persists. Currently On Version 15.4.1 and didn't have this issue on 14.9. Exporting H264 with 1-pass hardware encoding creates this problem. Didn't notice the problem on short videos but on longer form stuff around 15-30 minutes or more in length I have an issue every time. Tried exporting a .wav of my whole timeline and dropping it back in but the issue still persists. Apparently, as others stated, 2-pass encoding bypasses the issue. But alas we have to wait much longer for a render on software encoding. Cant believe this isn't a top issue being resolved.
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Community Beginner ,
Jan 24, 2023 Jan 24, 2023
This needs to be addressed. Currently on macOS Big Sur 11.6.1 and Premiere Pro 15.4.1 and I’m having these issues. Can’t remember what version I was on prior but I’ve never had this issue before. As everyone else has stated, longer form projects seem to drop audio a few minutes in. 2-pass encoding seemed to do the trick but I’m trying to export a 47 minute show and I’m unable to export without audio failure. Currently waiting on a ProRes master to finish to see if the problem persists. Might need to roll back a few versions.
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New Here ,
Jan 24, 2023 Jan 24, 2023
Sadly Premiere Pro 22 did not fix this problem. Please update a solution quickly. Everybody has this. Like mentioned versions lower than 15 did not have this problem
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Community Beginner ,
Jan 24, 2023 Jan 24, 2023
Why hasn't this been fixed yet!!
It's been close to a year and this bug is still there. The only work around is to export as CBR instead of VBR.
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New Here ,
Jan 24, 2023 Jan 24, 2023
Same issue: corrupted mp4 when export in h264 on a Nas via Ethernet. works fine when exporting with the same specs on my desktop. My colleague works with the same Nas, same cables, same version of the premiere but he exports correctly. the switch between VBR/CBR doesn't work for me: no fixes? thanks!
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New Here ,
Jan 24, 2023 Jan 24, 2023
We're having the same issue. Have there been any solves?
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New Here ,
Jan 24, 2023 Jan 24, 2023
Having the same problem, and our workaround (*so far* seems to be solid for us) is to spec VBR 2-pass in the export options under video>bitrate settings>bitrate encoding (instead of the default 1-pass VBR the H264 preset normally has).

Exporting with 2-pass spec'd to our network locations, again *so far*, seems to create non-corrupted files, and is a bit faster than the pro res to H264 option (we had been using).

Also worth noting apparently Adobe knows about the bug:
https://piunikaweb.com/2021/12/21/audio-video-glitch-when-exporting-h264-files-from-premiere-pro-to-...
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Contributor ,
Jan 24, 2023 Jan 24, 2023
Riccardo maybe it's not about CBR vs. VBR but about 1 pass and 2 pass ? In general I would suggest testing others exporters, or moving to the NAS after export
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New Here ,
Jan 24, 2023 Jan 24, 2023
(EDIT: after a few days, H264 exports stopped working again, it was just temporary luck)

I don't know if this is pure luck but I got it working somehow.
In DSM, under File Services > SMB Advanced Settings, I changed the Minimum SMB protocol from SMB2 to SMB 1 (Max is set to SMB3) and checked the "Enable SMB2 Lease"

I then connected again to the NAS in SMB:// and now it is working. Not sure if this is a long term solution.
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New Here ,
Jan 24, 2023 Jan 24, 2023
Just to keep the conversation alive here: still the same exact issue using v23 (2023) of Premiere Pro and Media Encoder, no improvement.

Export to NAS (Synology in our case) and the last few seconds of the file are corrupted, picture freezes and the audio stops. Can confirm that the file size is smaller than it's supposed to be and that even though the metadata indicates a full file, the frames at the end of the stream are missing, causing a decoding error.

For example, processing a file just now that reports 2698 frames in the metadata, decoding through ffmpeg stalls out at frame 2511 in this particular render:

[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] Packet corrupt (stream = 0, dts = 2513511).
[NULL @ 0x7f899e70aa40] Invalid NAL unit size (34318 > 7428).
[NULL @ 0x7f899e70aa40] missing picture in access unit with size 7432
renderbugtest.mp4: corrupt input packet in stream 0
[h264 @ 0x7f899e4d5ac0] Invalid NAL unit size (34318 > 7428).
[h264 @ 0x7f899e4d5ac0] Error splitting the input into NAL units.
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 0, offset 0xbac890a: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 0, offset 0xbae87d2: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 0, offset 0xbaf7c4e: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb05a22: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb05d6e: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb06058: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb063cc: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb06714: partial file
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb06df3: partial file
Error while decoding stream #0:0: Invalid data found when processing input
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x7f899e709cc0] stream 1, offset 0xbb0711a: partial file
frame= 2511 fps=899 q=-0.0 Lsize=N/A time=00:00:41.89 bitrate=N/A speed= 15x

It seems like a pretty fair indication that the file is truncated.

Interestingly, the point at which it's truncated seems to vary from render to render of the exact same material. Normally we connect to our NAS over 10GbE with ping latency well below 1ms. We also saw truncation over WiFi with 2-3ms latency, although over the course of a couple of dozen tests, it seemed to get closer to the end of the file over WiFi: the files on average were less heavily truncated.

Hard to declare that as definitely significant without more testing, but sharing the observation anyway, since closing a file out without all the data written may have a faint smell of some kind of race condition.
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Contributor ,
Jan 24, 2023 Jan 24, 2023
Could anyone test with Influx importer, suffixing the file with .influx ? This way we'll know if the issue comes from the NAS or from Adobe importer, it could help solve the problem and maybe find a workaround
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Community Beginner ,
Jan 24, 2023 Jan 24, 2023
You should check, if any of your folders is accidentally write protected.
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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

Hello @williams58505389,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? If so, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Apr 02, 2024 Apr 02, 2024
LATEST

Appreciate the follow-up Kevin, but Adobe lready knew/knows about this bug.
https://piunikaweb.com/2021/12/21/audio-video-glitch-when-exporting-h264-files-from-premiere-pro-to-...

(article from 12/2021)
"...Premiere Pro users are now reporting an issue where exporting H264 files from the app to a NAS device makes the video stuck at the end of the file.

What’s interesting is that the app shows no errors during the export process. Moreover, other formats work just fine...Apparently, the issue surfaced with Premiere Pro v15 with the export function working just fine in 14.9 or earlier versions. Users say they have to export H264 files to a local drive then send them over the network..."


Seems odd Adobe would've needed additional info to "reproduce it"?

That said, somewhere in the past year+ of updates, the issue seems to be resolved (at least from my end).

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