Hands On Tutorials in Premiere Pro not working

New Here ,
Nov 13, 2021 Nov 13, 2021

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The tutorials open up blank with no textual hints. I had no issue with photoshop or lightroom. For some reason the tutorials on Premiere are not launching correctly. Is this a known issue?

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New Here ,
May 23, 2022 May 23, 2022

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I am having the same problem.
I had no issue with Photoshop or Lightroom of After Effects.
I deleted and reinstalled Premiere Pro.
All apps are up to date.
I'm using MacBook Pro and Monterey 12.3.
Is there a solution to this, please help.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi Sebahattin,

Sorry about that. Try updating Premiere Pro. I had the same problem and updating solved it.

 

Thanks,
Kevin

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New Here ,
May 24, 2022 May 24, 2022

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Hi Kevin,

I had completely deleted and reinstalled Premiere Pro at least 3 times. Now I did it again, but the result did not change. I get the same warning message and Hands-on Tutorials is not working.

All my apps on MacBook Pro are licensed.

Thank you!

 

Sebahattin

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Sorry. Is this a MacBook Pro with Apple Silicon (M1 chip)?

 

Thanks,
Kevin

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Explorer ,
Jul 28, 2022 Jul 28, 2022

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Same problem on an Intel iMac running OS 11.6.5

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi mistfall,

Sorry. Which version of Premiere Pro are you running?

 

Thanks,
Kevin

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Explorer ,
Jul 28, 2022 Jul 28, 2022

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The most recent; just checked that on Creative Cloud today. The tutorial progress bar stops before completion, and no further attempts to download has any effect. 

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Sorry. Is this a MacBook Pro with Apple Silicon (M1 chip)? Let me know. You can also check the Creative Cloud application and choose Help > Check for Updates. You may be still using the past version, which had this bug on M1 Macs.

 

Thanks,
Kevin

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Explorer ,
Jul 30, 2022 Jul 30, 2022

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It's an iMac with an Intel chip, like I said in my post. Creative Cloud tells me Premiere Pro is up to date. 


@Kevin-Monahan wrote:

Sorry. Is this a MacBook Pro with Apple Silicon (M1 chip)? Let me know. You can also check the Creative Cloud application and choose Help > Check for Updates. You may be still using the past version, which had this bug on M1 Macs.

 

Thanks,
Kevin


 

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Adobe Employee ,
Jul 30, 2022 Jul 30, 2022

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LATEST

In Premiere Pro > About Premiere Pro, is the version number 22.5?

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