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My HDMI output (Mercury Transmit) stopped working. It was working two days ago, but now it no longer works. Is there a setting I'm missing? It typically works if I toggle it off then back on, but that's no longer helping.
I'm running Premiere 15.4.1 on a MacBook Pro Late 2015 running OS 10.14.6.
I spoke to Adobe customer service. It seems to have been one of my custom workspaces in my settings that may have been causing the problem. I renamed my settings folder in Documents / Adobe to "Premiere Pro-[yymmdd]", then launched Premiere to let it recreate the settings folder. I was able to copy my keyboard shortcuts (in the "Mac" folder), Overlay Presets, Project View Presets, and most of my custom workspaces into the new settings folder.
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Hi KazuTa,
We're sorry to hear about this. The monitor resolution seems pretty low. Are the monitors set to their native resolution? If not, try setting them to their native resolution & then check if it's working properly.
Thanks,
Sumeet
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It's actually a fairly old TV, not a real monitor. It seems to look best at 1366 x 768. If I bump it up to 1080p, it actually looks kinda weird.
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I spoke to Adobe customer service. It seems to have been one of my custom workspaces in my settings that may have been causing the problem. I renamed my settings folder in Documents / Adobe to "Premiere Pro-[yymmdd]", then launched Premiere to let it recreate the settings folder. I was able to copy my keyboard shortcuts (in the "Mac" folder), Overlay Presets, Project View Presets, and most of my custom workspaces into the new settings folder.