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HDMI output no longer working

Participant ,
Jan 29, 2022 Jan 29, 2022

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My HDMI output (Mercury Transmit) stopped working. It was working two days ago, but now it no longer works. Is there a setting I'm missing? It typically works if I toggle it off then back on, but that's no longer helping.

I'm running Premiere 15.4.1 on a MacBook Pro Late 2015 running OS 10.14.6.

2022-01-29_22-33-54.png

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correct answers 1 Correct answer

Contributor , Feb 06, 2022 Feb 06, 2022

I spoke to Adobe customer service. It seems to have been one of my custom workspaces in my settings that may have been causing the problem. I renamed my settings folder in Documents / Adobe to "Premiere Pro-[yymmdd]", then launched Premiere to let it recreate the settings folder. I was able to copy my keyboard shortcuts (in the "Mac" folder), Overlay Presets, Project View Presets, and most of my custom workspaces into the new settings folder.

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Adobe Employee ,
Jan 30, 2022 Jan 30, 2022

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Hi KazuTa,

 

We're sorry to hear about this. The monitor resolution seems pretty low. Are the monitors set to their native resolution? If not, try setting them to their native resolution & then check if it's working properly.

 

Thanks,

Sumeet

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Contributor ,
Feb 06, 2022 Feb 06, 2022

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It's actually a fairly old TV, not a real monitor. It seems to look best at 1366 x 768. If I bump it up to 1080p, it actually looks kinda weird.

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Contributor ,
Feb 06, 2022 Feb 06, 2022

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I spoke to Adobe customer service. It seems to have been one of my custom workspaces in my settings that may have been causing the problem. I renamed my settings folder in Documents / Adobe to "Premiere Pro-[yymmdd]", then launched Premiere to let it recreate the settings folder. I was able to copy my keyboard shortcuts (in the "Mac" folder), Overlay Presets, Project View Presets, and most of my custom workspaces into the new settings folder.

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