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FAQ: The File Cannot Be Opened Because of a Header Error

Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Unable to import your image(s) to Premiere Pro? Does “The File Cannot Be Opened Because of a Header Error” pop up? Adobe Expert, Jens Trimmer, created an article and video containing fixes for the issue. Check these out.

 

Here's Jens' updated troubleshooting guide if you run into the error:

https://videowithjens.com/premiere-pro-the-file-cannot-be-opened-because-of-a-header-error/

 

Jens also made a video about it:
https://www.youtube.com/watch?v=JtpyTbWZWJ8

 

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replies 159 Replies 159
New Here ,
Jul 13, 2018 Jul 13, 2018

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I am sorry, but I didn't understand your solution. How can I see it in the preview if I cannot import the file?

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New Here ,
Sep 07, 2018 Sep 07, 2018

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Select file>Go to(menu)>Open with>Preview default>.. Save>Go to menu(File)>Export. Done!

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Enthusiast ,
May 26, 2020 May 26, 2020

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I faced this issue in latest Adobe Premiere CC 2020. Man!! It has been so many years since people have been facing this trouble and Adobe hasn't fixed it!!

 

I always use the old school solution. I open the photo in ms paint and save it. Voila! Error gone. 

 

This issue is specifically faced whenever I import an image sent by someone on Whatsapp. The image open flawlessly in free software like mspaint and picasa photo viewer. Surprisingly, a commercial software like Adobe Premiere gives header error. I don't understand why.

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Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Hi,

If anyone still experiences this error, kindly upload a sample file I can send along and can file a bug with.

 

Thanks,
Keivn

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Enthusiast ,
Jul 31, 2020 Jul 31, 2020

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Here is an image that I downloaded from Whatsapp. It gives header error.

 

 

IMG-20190517-WA0005.jpg

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Try taking screenshots and then importing it..:) that worked for me

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New Here ,
Aug 29, 2020 Aug 29, 2020

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Very simple solution

Open in your picture app. then crop a little and save again

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New Here ,
Oct 09, 2020 Oct 09, 2020

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Even more simple fix esp. for PC... just open it with Paint and the save as BMP file to the desired location.

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New Here ,
May 11, 2021 May 11, 2021

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I just opened the file in Windows photos and screenshotted then cropped it...

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New Here ,
Jan 03, 2022 Jan 03, 2022

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For resolving this issue for large number of photos in a folder:

 

If you have Picasa installed on your PC,

1. Right click your folder in Picasa-> Select all Pictures

2. File->Export Picture to Folder

 

Try importing your photos from the export folder now.

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Here's an updated troubleshooting guide if you run into the error:

https://videowithjens.com/premiere-pro-the-file-cannot-be-opened-because-of-a-header-error/

 

I've also made a video about it:
https://www.youtube.com/watch?v=JtpyTbWZWJ8

 

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Thanks so much @Jens Trimmer ! This is a huge help. I've created a FAQ from your post. I hope that's OK! 🙂

 

Cheers,

Kevin

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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That is great! Glad it was helpful 😊

 

Cheers,

Jens Trimmer

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New Here ,
Mar 26, 2023 Mar 26, 2023

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For me the solution is the same but problem is litttle different ME render shows Warning!!! and dose not render that image 

But why is this an issue. I have 1000+ images it is difficult to open and save in Paint

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Participant ,
Oct 21, 2017 Oct 21, 2017

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Hi,

I am about to print on the latest feature I am editing and I cannot get this 5.1 wav file into Premiere! I get a dialogue that says "This file cannot be opened because of a header error."

I have referred to this article already to no avail - Header Error when importing Wav files

Please advise.

Thanks

Specs:

Yosemite 10.10.5

Mac Pro (Mid 2010)

2 x 3.48 GHz 6-Core Intel Xeon

AMD Radeon HD 7950 3072 MB

128 Gigs of RAM

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Community Expert ,
Oct 21, 2017 Oct 21, 2017

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Can you share the file with us?

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Participant ,
Oct 21, 2017 Oct 21, 2017

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No I can't put it on this forum. That being said, the stereo mix comes in fine. Perhaps there was a problem with the file?

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Participant ,
Oct 23, 2017 Oct 23, 2017

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I have not checked the 2018 update(because I am still in 2015) but, it seems that Premiere cannot accept 5.1(even though it has a 5.1 audio channel option) files from Pro Tools and that you will need to do a multi-track multiple mono workflow explained here.

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New Here ,
Nov 15, 2018 Nov 15, 2018

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I am getting the same error message trying to import a .JPG

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Community Beginner ,
Jan 27, 2013 Jan 27, 2013

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The problem I'm experiencing is that Premiere CS6 will not import my Wav audio files. When I try to import them it gives the following message and fails to import the file:

"The file cannot be opened because of a header error".

The original audio file, which opened happily in FCP 7 (I'm migrating the project to Premiere from a previous Final Cut Pro project) is in the following format (as described in the Movie Inspector of QuickTime Player):

Linear PCM

16 bit little-endian signed integer

2 channels

48000 Hz

Although the files won't open in Premiere, they will open in Adobe Audition, which gives their bit depth as 32 (it also describes the original format as "16 bit little-endian" - I confess that this technical side of sound files is unclear to me).

Any suggestions of how I can coax Premiere into importing and opening these files?

Thanks, Andrew

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LEGEND ,
Jan 27, 2013 Jan 27, 2013

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Perhaps some of the suggestions in this thread: http://forums.adobe.com/message/4713932#4713932 will be helpful?

Good luck,

Hunt

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LEGEND ,
Jan 27, 2013 Jan 27, 2013

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After opening in Audition, resave them out.  This should correct any header errors.

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Community Beginner ,
Jan 29, 2013 Jan 29, 2013

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Thanks, this did it: I simply opened may Wav files in Audition and saved them as Wave PCMs, and Premiere is happy!

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Participant ,
Oct 21, 2017 Oct 21, 2017

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This does not work for me...

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Community Beginner ,
Apr 18, 2018 Apr 18, 2018

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I'm trying to import an .srt subtitle file into a large feature film Premiere Pro project and I'm getting an error message saying "The file cannot be be opened because of a header error".

 

Does anyone have any idea what this may be?

 

Below are the first few lines from the .srt file in case there's an obvious formatting issue:

 

1

00:00:01,360 --> 00:00:03,080

You happy boss?

 

 

2

00:00:05,920 --> 00:00:10,440

Ok, so I think we're good to go, and we're just going to do a quick soundcheck.

 

 

3

00:00:11,120 --> 00:00:13,240

Tell us about this village cinema.

 

 

4

00:00:14,080 --> 00:00:15,720

Oh aye, yeah the cinema is going to be great.

 

 

5

00:00:16,000 --> 00:00:20,319

Yeah, going to do it my way though, yeah, confiscate mobile phones on entry.

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