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HEIC Error

New Here ,
May 29, 2024 May 29, 2024

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I've been trying to edit some footage thats in the HEIC codec, PP says that it can read it, however when I try and import it, it keep getting and erro message saying "The Importer reported a generic code".

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Adobe Employee ,
May 30, 2024 May 30, 2024

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Hi @jeffery347966600fms,

Please give the team more info, as well, placed into the following format: How do I write a bug report?

 

For troubleshooting: Can transcode this media to ProRes in Media Encoder? Let us know. 

 

Thanks,
Kevin

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Adobe Employee ,
May 31, 2024 May 31, 2024

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Hi jeffery347966600fms,

 

Let us know the version of Premiere Pro & the OS that you are using. If you are on Windows, have you installed HEIF Image Extensions from Microsoft?

Note: Moved to the Discussions tab to continue troubleshooting.

 

Thanks,

Sumeet

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