HELP!!! Can't roll back Premiere Pro 2017 to 2015

[nickyc53]

Really pissed with Premier Pro 2017.

I upgraded because a freelancer did a project in 2017

Couldn't hear audio.

Got that working..

Started a new project which went fine, now keeps crashing.

Can't roll back as Premier is not listed in the CC app as a previously installed app

Sorry but this is just rubbish,

Takes me back to the buggy days of version 1.0.

I've lost a day now/

[Bruce Bullis]

[Moving elsewhere, as this has nothing to do with APIs or SDKs...]

[David Arbor · Accepted solution]

The previous versions of apps are, counterintuitively, not listed in the Previous Versions section. That section only shows already installed previous versions. Here are two screenshots to show you how to find CC 2015, but the trick is scrolling down to where you filter by app category. Click that, choose "View Previous Versions," and then you can choose CC 2015 from the options next to Premiere.

Edit: The order of the screenshots got swapped. This is fixed now.

[steveg57649519]

When I attempt your fix, the only versions that show up in the previous versions are cc, and cc6.  Where are the others?

[David Arbor]

Can you post a screenshot (or multiple ones) of your entire CC Apps tab with everything expanded? Also, what country are you in? I recall that not all previously installed apps are available for all countries, but I'm pretty sure that was mostly a CS6 thing, and not a Creative Cloud version thing.

Also, what OS are you on? If it's MacOS, can you post a screenshot of your Applications folder (near the top with all the Adobe apps) and if it's Windows can you do the same for your Program Files folder?

[Bruce Bullis]

Aside from CC (which covers PPro versions 7.0 through 11.0) and CS6, which other versions might you need?

[David Arbor]

That's a good point, Bruce. steveg57649519​, I was assuming you meant that you only say CS6 6.0 and CC 7.0, is that correct? As in you don't see CC (2014) through CC (2015.3)?

[steveg57649519]

Here is what shows in the apps.  I do have all versions in my program files, but not showing up in the apps.

When I click on all programs I have, cc 2014, 2015, 2015.3, as well as media encoder for all 3.  I used 2015.3 on my last project.

[steveg57649519]

Windows 7 Home Premium

[David Arbor]

Thanks for the screenshots. Something went wrong with the auto uninstall process when you upgraded to CC 2017 or something else happened. In the Program Files folder can you go into each versions folder that isn't showing up in the Creative Cloud desktop app (like CC 2015.3 and see if there's an uninstaller in there? If so, I would run that on all apps that don't show up in the Creative Cloud app, and then restart your machine. Hopefully then those missing apps will show up in the Previous Versions section. 

[nickyc53]

Thanks for this... appreciate it.

What a nightmare - can't believe I can't keep 2015 and 2017 installed as I

used to be able to.

[David Arbor]

You definitely can, I just think there was a problem along the way.

By default, if you don't uncheck this option, when you upgrade to a new major version like from 2015 to 2017, the Creative Cloud app will uninstall your previous versions and migrate your preferences to the new version. This is an easy to find option and you're warned that it's going to happen, but it's still a bad idea that it's the default. When you choose to update to CC 2017 you get a popup that tells you this is going to happen, then you can click Advanced and uncheck the option. Most people are probably going to miss that and only end up with one version. It's causes a number of people problems, including you.

When you do get this resolved you should be able to go back into the CC app under Previous Versions and reinstall CC 2015.3. You'll then be able to have both versions exist at the same time.