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Help! changed plan but still cant install Pr nor Ae and others

New Here ,
Sep 10, 2022 Sep 10, 2022

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Change plan to all creative cloud app from photography but didnt recieved the feature of it of having all apps

what did i do wrong? how to fix this?! im in a hurry pls help

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Community Expert ,
Sep 10, 2022 Sep 10, 2022

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First verify that your account shows what you have

-Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

Sign OUT of your account and then sign back IN and see if you are able to install

 

If that doesn't work, contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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