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help needed to cancel account

New Here ,
Jun 12, 2021 Jun 12, 2021

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i cant remeber the email i made for my premire pro, i dont want to get charged, but i dont remeber my email, what do i do.

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Error or problem, How to

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Nobody in this public forum can help with a lost email address

 

I doubt that Adobe support will be able to help, but try the link below

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Also, when signing up for a subscription you need to use your REAL email, not something you make up

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