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HEVC no longer links or imports

New Here ,
Feb 16, 2023 Feb 16, 2023

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I have a project that is going back a few months and has been fine for months but yesterday I get the error "The File has an unsupported compression type." All the video files are an HEVC file type. I could transcode them but the media encoder doesn't like it anymore either. Also, I would rather it just be able to see the codec again as there are hours of footage. I also tried my backups of the footage and I get the same issue.

 

Cleared my cache a few times, reinstalled premiere, logged out and back in, and spent a considerable time trying to resolve the issue. Again this was all fine just a few days ago and been using this project and video files for many months.

 

Version 23.2.0

Apple M1 Max Ventura 13.2.1

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correct answers 1 Pinned Reply

Adobe Employee , Apr 25, 2024 Apr 25, 2024

Hello @Joe28429130d1w3,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hello @Joe28429130d1w3,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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