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Hi, I am new with Premiere.

New Here ,
Apr 04, 2023 Apr 04, 2023

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Hi, I am new with Premiere. I am just making first tests and I am wondering, why picture and audio are jumping every half second back for a frame so that I just get chaos. I used a mov so with the format there should be no collision. Anyone has got an idea?

Many tnx, Joerg

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Editing , Import

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

 

Also... Some Tutorials to help you get started
https://helpx.adobe.com/premiere-pro/get-started.html
https://helpx.adobe.com/premiere-pro/tutorials.html
https://helpx.adobe.com/premiere-pro/view-all-tutorials.html
https://community.adobe.com/t5/premiere-pro/premiere-pro-tutorial/td-p/10974406?page=1
https://community.adobe.com/t5/video-lounge/tips-amp-tricks-to-become-a-premiere-pro-power-user-with...
https://community.adobe.com/t5/video-lounge/video-series-real-premiere-pro-secrets-by-cut-to-the-poi...
https://community.adobe.com/t5/video-lounge/podcast-art-of-the-cut-coup-53-editor-walter-murch-ace/t...
https://helpx.adobe.com/premiere-pro/how-to/premiere-pro-nesting-sequence-cc.html
https://community.adobe.com/t5/video-lounge-discussions/premiere-pro-effects-explained-for-beginners...
https://community.adobe.com/t5/premiere-pro-discussions/faq-editing-terminology-and-getting-help-wit...
https://community.adobe.com/t5/premiere-pro-discussions/faq-delivering-videos-for-all-screen-formats...
https://community.adobe.com/t5/video-lounge-discussions/foundations-of-video-the-art-of-editing/td-p...

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Also, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi Joerg,

Sorry for the frustrating issue. This sounds like you may need to adjust Preferences > Audio Hardware. Change Default Input to "No Input." Let us know if that solves the issue for you.

 

Thanks,
Kevin

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