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Horizontal lines in my footage

Community Beginner ,
Oct 06, 2021 Oct 06, 2021

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Hey, Ive been having this issue where my footage has a horizontal line in certain frames when editing (please see attached). I have checked the original media and it is not the problem. I have done everything I can think of to resolve the issue like clearing media cache, re-importing all footage, rendering the sequence updating premier and taking all effects off the footage but the issue is still there. I believe it is a problem with premier pro as has never happened to me before but since upgrading my mac to a new m1 chip the issue has been a constant problem. Please can someone help! Screenshot 2021-10-06 at 17.51.44.png

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Editing , Error or problem , Hardware or GPU , How to

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correct answers 2 Correct answers

Adobe Employee , Oct 07, 2021 Oct 07, 2021

Hi D,

Sorry about this. If this is a Sony Camera you are using, then this is a bug. You can install an earlier version of Premiere Pro, try the Beta version, or trancode the footage to another codec. 

 

Thanks,
Kevin

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Community Beginner , Oct 07, 2021 Oct 07, 2021

I Just tried opening on Intel version within creative cloud on the more menu. 

Just rendered and turned out fine.

I suspect is a problem with the Silicone version of PP.

Thanks so much guys for the help really saved me here!

 

 

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Beginner ,
Oct 06, 2021 Oct 06, 2021

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Hi, Thanks for getting back to me. 

 

I followed all the steps you reccomended and im still having the same problem. Importing the sequence into a new project reduced the problem but just caused it to occur in different places in the video.

 

Do you have anything else you would reccoment?

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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Temporarily turn off GPU acceleration and see if it is OK.

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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I've tried and still no luck...

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Community Expert ,
Oct 07, 2021 Oct 07, 2021

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Windows or Mac?

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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Mac M1 16gb Ram

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Adobe Employee ,
Oct 07, 2021 Oct 07, 2021

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Hi D,

Sorry about this. If this is a Sony Camera you are using, then this is a bug. You can install an earlier version of Premiere Pro, try the Beta version, or trancode the footage to another codec. 

 

Thanks,
Kevin

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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Hi Kevin, 

Yes i shot these on sony...

I'll try installing 15.4, see if that fixes.

Thanks 

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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I Just tried opening on Intel version within creative cloud on the more menu. 

Just rendered and turned out fine.

I suspect is a problem with the Silicone version of PP.

Thanks so much guys for the help really saved me here!

 

 

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New Here ,
Feb 07, 2023 Feb 07, 2023

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I've been have the same issue with a windows computer and i don`t know how to solve it. Someone find out how to fix the problem ? 

 



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New Here ,
Mar 05, 2023 Mar 05, 2023

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Hey Kevin,

 

I am running into this exact issue with an M1 Macbook Pro but I have a Canon R5. Are you guys aware of this happening to Canon footage as well? is there an eta on a fix for this?

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