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Horrible Green Lines

Community Beginner ,
Oct 19, 2021 Oct 19, 2021

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I recently got a brand new laptop (HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane) and I keep seeing green lines when I'm editing. I already contacted Adobe, they couldn't do much and suggested to call Microsoft. Microsoft said I needed to update my Windows and that didn't do anything at all. It feels frustrating to have a new laptop and to be dealing with this. Before I had a Lenovo laptop and it was working pefectly fine. I have attached a photo and video as samples of the annoying green lines.

Any suggestions? I don't know anything about downgrading drivers in case anyone suggests that. 

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Editing, Error or problem

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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It's likely a driver issue so this is something you should look at. But you could try switching to software rendering by going to 'Project Settings>Video Rendering & Playback' and change to Software only. This might give you poorer performance but it might get rid of the green lines.

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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Thanks but I had already made that change after watching a couple of videos. Didn't fix the issue 😞

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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and 12 gb of ram is barely sufficient and probably inadequate to work with 4k material...

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