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How can I figure out what the crash report .dmp files mean when any Video Editing Program won't open

Participant ,
Jun 12, 2024 Jun 12, 2024

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I updated Premiere, After Effects, and Media Encoder to the latest 24 Versions, and they will not open on my secondary system that is running Windows 10. I was able to run version 23, but as soon as the 24 update happened, I was not able to open any video editing programs running 24 versions.

 

I have three .dmp files, but can't figure out what they mean, and what could be causing this issue of not being able to open the programs. 

 

 

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Crash , Performance

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Adobe Employee ,
Jun 26, 2024 Jun 26, 2024

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Hey Dan,

Sorry for the crash. Please check if your GPU drivers are up-to-date. If you're using an NVIDIA GPU, we recommend using the Studio Driver. If you are still experiencing crashes, please let us know if a specific action triggers them and when exactly they happen (while the splash screen is loading or after the app loads).

 

Thanks,

Ishan

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