How to fix "a low level exception occurred in: DeviceController:4"

Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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Last night I upgraded the Premiere for the last version and this message started to happen when I tried to edit a video. 

"A low level exception occurred in: DeviceController:4"

 

The screeshoot below shows the error

Captura de Tela 2020-06-19 às 11.28.04.pngCaptura de Tela 2020-06-19 às 11.35.18.png

 

Now I can't add titles or do many things.

 

Tried some things like this and didn't work. 

https://community.adobe.com/t5/premiere-pro/how-to-fix-quot-a-low-level-exception-occurred-in-h-264-...

 

Can somebody help me?

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Crash , Error or problem , Export , How to

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correct answers 1 Correct answer

Adobe Employee , Oct 07, 2020 Oct 07, 2020
The issue only occurs in 10.13.6 and happens anytime the preferences are touched. It's irratating, but otherwise harmless. Update the Mac OS to resolve.

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Thanks Philip,

How are ya man?

 

Not just Mac. Everyone is on macOS 10.13, which is getting older now. 10.14 is in the sweet spot, I think. 10.15 had a slow start but is getting better. I might advise these folks to also check the beta. If it's crashing there too, then it's almost certainly that the 10.13 window is closing.

 

Thanks,
Kevin

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Sorry FNC,

Thinking it's a macOS 10.13 issue. Can you roll back to 14.2 or update to macOS 10.14? Which media format are you operating with? Which camera is it. Very sorry for the frustration. 

Thanks,
Kevin

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Community Beginner ,
Jun 26, 2020 Jun 26, 2020

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Great idea.  That worked well.  THANK YOU!  Hopefully I'll be able to upgrade in the future.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Thanks. This was super helpful. A rollback to 14.2 on MacOS 10.13.6 and those annoying messages went way ... it would happen everytime I touched a clip in the timeline.

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Wallison1,
I am so sorry for your frustration. I can see that you are not alone in getting this error. I suspect it is a bug related to your OS. Everyone on this thread is running macOS 10.13. Is it all possible to update your OS or test on another machine running macOS 10.14? I'd say 10.14 is probably where you want to be for 14.3. It is running perfectly here in my home in San Francisco on 10.14. Try it if you can. Sorry again for the issue.

Thanks,
Kevin

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Community Beginner ,
Jun 26, 2020 Jun 26, 2020

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I am unable to upgrade to 10.14 on my Mac.  So that isn't very helpful (for me).  The rollback version for Premiere was super helpful.  Thank you.

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Explorer ,
Jun 27, 2020 Jun 27, 2020

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os related... its a software that has to run and not have bugs on the OS not the os that has to adapt to your application. You are ridiculous

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Explorer ,
Jun 29, 2020 Jun 29, 2020

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I've updated to OS 10.15.5 and I think the problem is now resolved. 

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Explorer ,
Jun 30, 2020 Jun 30, 2020

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Same problem after update to 14.3 on Mac OS 10.13.6. Supper laggy playback (worse than "normal" pp lag), often just a black screen indefinetly, and this low-level exception error. Another update, another-show stopper bug.

 

System requirements page says "macOS v10.13 or later" for both required and reccomended. If indeed "10.14 is probably where you want to be for 14.3" then update the recomended system requirements. Or... you know, test this stuff. We all uncovered this issue within seconds of upgrading. You have a whole department that tests releases. Right?

 

Either way, respectfully, get it together.

 

Until then, luckily there is a workaround:

File - > Export Final Cut Pro XML

Open in Resolve or FCP

 

 

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Community Beginner ,
Jun 30, 2020 Jun 30, 2020

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Hi

You just have to enter the "Preferences" select Device Control and choose "Devices" None. The problem should be solved immediately.

 

Screen Shot 2020-06-30 at 5.52.50 PM.png

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New Here ,
Jul 02, 2020 Jul 02, 2020

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You just have to enter the "Preferences" select Device Control and choose "Devices" None. The problem should be solved immediately.

------------------------------------------------------------------------------------

 

-- Thanks, I dont know why changing this setting in Premier fixed my Media Encoder Issue where it would distort/glitch the video it was rendering but it worked.

 

I am using Adobie 2020 with Mac OS High Sierra 10.13.6

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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Thank you!  I was having this issue on Friday after updating.  Crashed all day under deadline until I finally got my cut out!  I am on a mid 2017 imac with 10.13.6 

Also titles not working properly either.  I spent hours with Adobe's tech support removing the old CC apps and putting it all back together again.  This is super frustrating because I had the older versions loaded for other clients who have not updated in house.  Now I still have to figure out how to get the old versions of Adobe back.

Super frustrating.  Wish I had looked on this thread first. 

 

I hope this fix works!

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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Hi Mich

Did you fix yout Premiere?

I hope it works 

 

J

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Adobe Employee ,
Jul 27, 2020 Jul 27, 2020

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Hi Mich,

Sorry about that. Were these Legacy Titles or those using the new tools? Let us know.

 

Thanks,
Kevin

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Contributor ,
Aug 05, 2020 Aug 05, 2020

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I have the same Issue and more!

 

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Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Thank you! This appears to have solved the problem for me.

 

The Device that was selected in the Device Control preference was:
$$$/MediaCore/DeviceControl/DeviceControlFirewire/DVHDV_DeviceControl=DV/HDV Device Control

 

I would see the error "A low level exception occurred in: (DeviceController:4)" repeating 6 times whenever I opened a Team Project. Now after setting "Devices: None" I do not see the error on opening the Team Project.


If the error is related to the Firewire controller, I wonder if Adobe is testing for compatibility on previous generation Mac computers that still have Firewire ports?

 

My OS: High Sierra 10.13.6

Premiere: 14.3.2

Machine: Mac Pro 2009 upgraded to 5,1 (more specs in screenshot)

 

Screen Shot 2020-08-25 at 12.00.33 PM.png

 

Screen Shot 2020-08-25 at 11.59.56 AM.png

 

Screen Shot 2020-08-25 at 12.00.12 PM.png

 

Screen Shot 2020-08-25 at 12.00.22 PM.png

 

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Community Beginner ,
Sep 24, 2020 Sep 24, 2020

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I change this to None, click OK - and nothing is changed.  When I open preferences again, it is back to the DVHDV Firewire setting.  Is there a different way to save this into the preferences?

Thanks for your help.

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Thanks!  This fixed the issue!

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New Here ,
Oct 16, 2020 Oct 16, 2020

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HELP!! im using a Dell Xps 15 (windows)  with a graphics card. and im getting the ''offline media detected'' error when i que up to export. 

 

ive tried most of the fixes here... i also tried right clicking on the clip enabling and then disabling the clip..2 days ago that worked.. but now nothing seems to work. 

 

ive tried togling between  ''playback engine  using  software '' and '' CUDA''   and no solve.

 

is there any solves for this issue please?? 

 

I updated the software to PPRo v.14.4 and then the error mesages stoped.. but when i get to the que i get the warning sign.

 

Thanking you in advance for any help..

 

Im very upset at Adobe for this

 

 

 

 

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New Here ,
Jan 04, 2021 Jan 04, 2021

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This one worked for me , no more DeviceController errors

 

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New Here ,
Jul 18, 2020 Jul 18, 2020

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I have this problem when did this happened to you?? I am really worry

 

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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Hi!

It happened after last update.

Thanks! 
J

 

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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Is there any solution to this.  This is BS.  

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Explorer ,
Jul 21, 2020 Jul 21, 2020

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I'm on High Sierra too and have the same issue. 😞

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Community Beginner ,
Jul 22, 2020 Jul 22, 2020

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I'm going to reach out through Adobe Chat.

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