HVEC Error Premiere Pro mc_enc_hevc.dll

New Here ,
Oct 28, 2021 Oct 28, 2021

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defaultjmbct5e0ffjg_0-1635460692373.png

I keep getting this error messaged. I have changed permissions on the folder, I have deleted the folder, I have bought the extention on microsoft, I have updated premiere, I have uninstalled and updated, I have cleared caches. I know I am missing something. Does someone have one that I can just put the dll's in there? Or is there another step I should take. Thanks!

 

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Community Beginner ,
Dec 30, 2021 Dec 30, 2021

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Have you fixed it ?

I FACE THE SAME 😞

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Sorry you are having issues. This is user to user forum where we users help each other. The Adobe engeneers do not always read everything here. If you feel strongly about a (new)feature or (bug) fix please post it on uservoice, as it will be read by the engeneers.
https://adobe-video.uservoice.com/forums/911233-premiere-pro

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Community Beginner ,
Jan 01, 2022 Jan 01, 2022

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thank you I will post it there as your advice

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Community Beginner ,
Jan 01, 2022 Jan 01, 2022

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tried it but it does not work

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Adobe Community Professional ,
Jan 02, 2022 Jan 02, 2022

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@Kevin-Monahan do you have a solution?

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New Here ,
Jan 15, 2022 Jan 15, 2022

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did you ever find any fix?

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New Here ,
Jan 30, 2022 Jan 30, 2022

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Cant find any solution for this problem yet. sigh...

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