HVEC Error Premiere Pro mc_enc_hevc.dll

[defaultjmbct5e0ffjg]

I keep getting this error messaged. I have changed permissions on the folder, I have deleted the folder, I have bought the extention on microsoft, I have updated premiere, I have uninstalled and updated, I have cleared caches. I know I am missing something. Does someone have one that I can just put the dll's in there? Or is there another step I should take. Thanks!

[Rarissara22419570g1sy]

Have you fixed it ?

I FACE THE SAME 😞

[Joost van der Hoeven]

Sorry you are having issues. This is user to user forum where we users help each other. The Adobe engeneers do not always read everything here. If you feel strongly about a (new)feature or (bug) fix please post it on uservoice, as it will be read by the engeneers.
https://adobe-video.uservoice.com/forums/911233-premiere-pro

[Rarissara22419570g1sy]

thank you I will post it there as your advice

[Christian.Z]

Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Rarissara22419570g1sy]

tried it but it does not work

[Joost van der Hoeven]

@Kevin-Monahan do you have a solution?

[Hugo22650196kxoe]

did you ever find any fix?

[agmnhob]

Cant find any solution for this problem yet. sigh...