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I bought Premiere Pro at 1.36 PM but I can't use it.

New Here ,
Oct 21, 2023 Oct 21, 2023

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correct answers 1 Correct answer

Community Expert , Oct 22, 2023 Oct 22, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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New Here ,
Oct 21, 2023 Oct 21, 2023

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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Can you be more specific about why you can't use it?

Please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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New Here ,
Oct 21, 2023 Oct 21, 2023

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HakanBilal33075232zzp3_2-1697904722407.png

Hello, I bought Adobe Premiere Pro from the students and institutions section at noon today. 95,65 Turkish lira was paid from my card. I received 3 purchase notifications in my e-mail. Then I downloaded Creative Cloud to my computer, but in the Creative Cloud application, Premiere Pro was not purchased. There were 2 options. The first of these was the free try option, and the second was the purchase option. I can see my invoice and payment from the admin console site, I already threw the photo. What should I do?

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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If the link in my previous reply did not help, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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New Here ,
Oct 21, 2023 Oct 21, 2023

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HakanBilal33075232zzp3_0-1697914980886.png

Look like I don't have any plans. 

HakanBilal33075232zzp3_1-1697915012127.png

I want to contect with real support managers.

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New Here ,
Oct 22, 2023 Oct 22, 2023

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Satın aldım kartımdan da para gitti ona rağmen hâlâ ücretsiz plandaymışım gibi görünüyor Creative Cloud uygulamasında. Planlarım sekmesinde de hiçbir plan görünmüyor. Yardım edin lütfen.

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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