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I can't hear imported audio in premiere pro 2023

New Here ,
Dec 08, 2022 Dec 08, 2022

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i haven't seen anyone writing about this issue with audios. I simply can't hear them. It doesn't matter if I save the whole project as a final or try different devices, as video goes on I hear no sound.

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Audio , Error or problem , Import

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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quote

i haven't seen anyone writing about this issue with audios. I simply can't hear them. It doesn't matter if I save the whole project as a final or try different devices, as video goes on I hear no sound.


By @Natalia27491192cmn6

 

No audio can be two things. One is a hardware error but most likely in your case the audio is out of phase and that will cause several issues and one of them being that one just cannot hear it on some devices. The audio is there but since it´s out of phase it will cause phase cancellation and thus silence.

 

Take a look at this video: Audio Phase: Why You Need To Pay Attention To This - YouTube

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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