i can't load video in premier....

[yaacov28438131xim6]

I have tried 23.2/23.1 and now  22.5

and still get this message when i try to import video in mp4 format ( images import works) :

[Peru Bob]

What codec?

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Also, see here:

https://www.saintlad.com/cant-import-on-adobe-premiere-pro/

[yaacov28438131xim6]

MediaInfo  is attached.

i have ckeaned cache and have restarted but no solution to the problem. all mp4 files have the same issue. not just this one.

[yaacov28438131xim6]

what do you think?

[Dean_Utian]

It sounds like your video is using a codec (compression) that Adobe does not support. You can use another program like Handbrake (https://handbrake.fr/) to convert the video into a more standard codec that is supported in Premiere. 

[yaacov28438131xim6]

I also used exported video from premier and still not working. maybe it is some setting issue? i have tried to use handbrake export and still not wiorking? how can i diagnose the issue?  

[Dean_Utian]

When you say you "used exported video from premier and still not working", does that mean video you previously exported from Premiere Pro does not import either?

Are you able to open the video in any other application outside of Premiere?

Did Handbrake have a problem opening the video?

[yaacov28438131xim6]

When you say you "used exported video from premier and still not working", does that mean video you previously exported from Premiere Pro does not import either?
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correct! i have imported audio file m4a and and image and ixported an video. the same exported video can't be imported to premier.
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"Are you able to open the video in any other application outside of Premiere?"
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sure... it is standard mp4. so anything opens it including upload to youtube.
=================

Did Handbrake have a problem opening the video?
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no , it opened the file easily. 

Likes

[Dean_Utian]

It sounds like any video file can longer be opened in Premiere. 

Have you tried removing Premiere and reinstalling?

[yaacov28438131xim6]

Yes, i have reinstalled Premiere few times.

[Peru Bob]

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

[yaacov28438131xim6]

I don't know how to reply to such a question. but i can give a print screen: https://prnt.sc/68_wOtUxwQuV

I know that i have few hard drives not just 1. probably 2 or 3. if you tell me how to check i will do so.

[Peru Bob]

What (project files, cache, media, etc.) is stored on each drive?

You may be low enough on free space in one or more drives to cause problems.