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I have had trouble finding a fix for my export. I have tried going to the project settings to change the Mercury Acceleration setting but the mercury playback engine option is grayed out. I have been looking everywhere for a fix. I am on Windows 11. Please help me
Hi curious_gift5EE2,
We're sorry to hear about this. Could you please confirm the exact version of Premiere Pro you are using & the Export Settings that you have used? Also, have you tried exporting in any other format to check if it's exporting properly?
Thanks,
Sumeet
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Hi,
Have you tried sending your sequence to Media Encoder?
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Does this happen on all sequences you're trying to export? Have you tried other sequences? What about other projects or making a new project?
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Hi curious_gift5EE2,
We're sorry to hear about this. Could you please confirm the exact version of Premiere Pro you are using & the Export Settings that you have used? Also, have you tried exporting in any other format to check if it's exporting properly?
Thanks,
Sumeet
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Hey,
Did you manage to get it working?
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It had went away but now it has started again. How can I check my version without exiting the export?
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Oh I am using Adobe Premiere Pro 2024
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Version 24.6.5 Build 3
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