i cant start my premier pro

New Here ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

캡처.PNG

 다음 페이지로 이동할 수 없으며 오류 메시지  가 응답하지 않습니다. 어떻게 해결할 수 있습니까?

TOPICS
Error or problem

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Hi there!

Sorry to see that. Can you share your system details (OS, CPU, RAM, GPU)? Have you already tried resetting preferences? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

 

Let us know.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

os:windows 10
cpu:i5 9600k
ram:16G
gpu:rtx 2060 super
here is it

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Try resetting your preferences: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

And clearing your cache files: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-clear-your-media-cache-in-30-seco...

 

If that doesn't work, try to download an updated driver for your GPU. https://www.nvidia.com/en-us/drivers/results/180559/ 

 

Let us know if it launches correctly after taking these three steps!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

ok i do taht now

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

its work but has new errror캡처.PNG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

LATEST

but i fix them thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines