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I'd like to make a complaint to Premiere Pro tech support department

New Here ,
Jul 21, 2021 Jul 21, 2021

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It has been almost a week since I notifird support that my Premiere Pro has been constantly crashing. 3 days ago I've spent 5 hours on the phone with a junior staff member that achieved nothing.

He could not even identify the problem.

I ended up with a promise that a seniour support will call me. 3 days later they did not. Online chat support member would not provide me with a phone number for tech support or a complaint department.

I would like to know where to file the complaint. 

 

 

 

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Crash, Error or problem

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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I don't know if this will help, but it is the only link I have

This is a public forum with "some" Adobe staff participation, use the link below to make a report or request
-https://adobe-video.uservoice.com/

 

Or call Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi Martin,

Send me a PM. I can escalate your support case.

 

Thanks,
Kevin

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