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I got a new pc with modern specs and drivers but adobe says that I have to update my OS

Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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Hi guys, I recently bought a new pc with ryzen 5 5600x, 4060ti, 32 RAM. I was excited to download CC programs with the new pc when I was greeted with the error attached below. The system build is also posted below. 

HiIm36881260gjjy_0-1717418108448.png

HiIm36881260gjjy_1-1717418175968.png

HiIm36881260gjjy_2-1717418193755.pngHiIm36881260gjjy_3-1717418204625.png

 

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correct answers 1 Correct answer

Community Beginner , Jun 03, 2024 Jun 03, 2024

Hi guys! I was able to fix it. It seems like the problem the whole time was the incompatibility of opera gx and adobe. it was giving me false system requirements error. Thank you all for replying to me 

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Try updating Windows.

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Are you trying to download from the Creative Cloud app?

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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this is where I'm downloading it from. The official adobe site. 

HiIm36881260gjjy_0-1717426839178.png

 

 

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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Hi guys! I was able to fix it. It seems like the problem the whole time was the incompatibility of opera gx and adobe. it was giving me false system requirements error. Thank you all for replying to me 

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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did the desktop app help?

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hey @kglad,

Looks like an Enterprise installation, not a Creative Cloud one. Could that be the case?

 

Cheers,
Kevin

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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@Hi Im36881260gjjy can you respond to @Kevin-Monahan ?

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