I'm getting an error, can anyone help?

New Here ,
May 09, 2022 May 09, 2022

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Error or problem , User interface or workspaces

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Adobe Employee , May 13, 2022 May 13, 2022
Hi snow June, I was able to get some feedback about your .dmp file and devs told me that it is a bug from 15.4 but is fixed. Try updating your software and see if you are free of the issue. If not, give the beta a try. I hope the info helps. Thanks, Kevin

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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This isn't a place where developers hang out and check out your log files. We're just a bunch of users like you. Like Ann noted, you should provide as much information as you can to see if anybody has had a similar problem and can possibly suggest a fix or change to what you're doing. If you want people to help you, put in effort to get help 🙂

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi snow June,

Sorry for this unfortunate problem. If you give us more info about your system and media and a screenshot of the error, it might help us troubleshoot. Can you provide that? I am not sure that the .dmp file you provided is readable, but I will pass it along.

 

Thanks,
Kevin

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Hi snow June,

I was able to get some feedback about your .dmp file and devs told me that it is a bug from 15.4 but is fixed. Try updating your software and see if you are free of the issue. If not, give the beta a try. I hope the info helps.

 

Thanks,
Kevin

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