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I'm working on a project, and the program monitor is going black in Premiere Pro 23.2.0

New Here ,
Mar 09, 2023 Mar 09, 2023

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I'm working on a project, and the program monitor is going black in Premiere Pro 23.2.0 while I am working on the timeline.
Reopening PP and rebooting the computer helps for a while (1-2 min working), and the problem comes back. Removing media cache files and keeping up to date with the whole system does't help!
Trying to connect a single computer screen - doesn't help.
Switching 3D settings for Adope PP in the Nvidia Control panel from High performance to Global - doesn't help.
Only switching render from CUDA to Open CL or Software helps to get rid of the black screen on the program monitor, but this is not a solution at all and needs to be fixed by Adobe.

 

Laptop spec:
Windows 11 Pro (Version 22H2, OS Build 22621.1265) - fully updated
NVIDIA® Quadro® T2000 Max-Q 4GB GDDR5 (driver release 530, ver 531.18) - fully updated
Intel(R) Core(TM) i7-9750H CPU @2.60GHz (6C / 12T, 2.6 / 4.5GHz, 12MB)
RAM 32Gb
SSD - 1Tb

NVIDIA Control Panel settings (3D settings for Adobe PP - high-performance NVIDIA processor)
Adobe Premier Pro - 23.2.0 (Build 69)
Unused media cache files - deleted
Renderer: Mercury Playback Engine GPU (CUDA)
RAM available for Pr - 26Gb (Installed 32Gb)


Video spec:
Type: MPEG Movie
Image Size: 3840 x 2160
Frame Rate: 50.00
Source Audio Format: 48000 Hz - 16-bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:15:18
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None
Video Codec Type: HEVC 10 bit 4:2:0 (Full Range)

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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Install the latest Studio Driver for your Nvidia card 528.49 not the new feature driver

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New Here ,
Mar 11, 2023 Mar 11, 2023

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Hello, but this driver (Nvidia card 528.49) doesn't support my NVIDIA® Quadro® T2000 according to info on the Nvidia website https://www.nvidia.com/download/driverResults.aspx/199662/en-us/

 

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hello @Vitalii.Global,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? Let us know.

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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