I started having problems with the program.

[POP HAIKHUN]

I started having problems with the program loading images and then crashing all the time.

[MyerPj]

Here's what you need to include for a bug report: Info Needed for Bug Report

[jamieclarke]

Hi @POP HAIKHUN -  We need a few more details to try to help with the issue.
Please see @MyerPj link.  

[POP HAIKHUN]

I use Windows 11, 128 RAM, RTX4090 display. The problem is when I open the program, when the program displays an image in the display box, it will turn off by itself and freeze by itself like the example I showed you.

[MyerPj]

You can delete the cache and reset the preferences to default. Hold down shift as you start PP from the normal desktop icon, then respond to the dialog. Try using a Default workspace and set it back to default conditions by double-click it. Also, you can try List View as the display type in the project manager.

A screenshot of your entire PP screen would be more helpful than a screen of blank squares.

[POP HAIKHUN]

Thank you very much. I'll try it.

[jamieclarke]

Hi @POP HAIKHUN - Checking in on your issue.  Have you been able to resolve it?  Have you tried version 25.1?

[POP HAIKHUN]

version 25.2 Now there is a lag when expanding, moving, adjusting colors. How do I fix this?

[POP HAIKHUN]

This problem is now fixed, but it starts to lag and is very slow when scaling, adjusting colors, or adding effects.

[jamieclarke]

Hi @POP HAIKHUN - I see you haven't given us a lot of information on your computer set up.  I see you have the RTX 4090, do you have the latest Studio Driver installed?  You can also check you preferences and make sure audio hardware > default input > is set to "No Input".

[POP HAIKHUN]

Thank you very much for the solution. Now I have done what you suggested. I have installed the latest Rtx driver and followed what you said but the editing still has the same problem: moving the image, adjusting the size, adjusting the color, there will be a delay of about 5-10 seconds. Please help me. It is causing a lot of delay after I updated to version 25.2.