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import issue mp4 1080p => 1440p

New Here ,
Aug 18, 2021 Aug 18, 2021

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Hello,

 

I'm actually working on a video but i have a new issue after importing my new mp4 files. My capture is 1920x1080 but after import, the file becomes 2560x1440 and looks weird (screenshot attached).

 

I'm using the same software (windows + G) as usual and i don't have the same issue and my old files. Maybe some settings have changed with the last update but i'm not able to find it.

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Error or problem , Import

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Community Expert ,
Aug 18, 2021 Aug 18, 2021

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Use MediaInfo to determine the resolution.

As for the green stroke: update graphic cardriver.

 

https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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